Deputy Manager - Reporting & Analytics (Python + Tableau)

Job Description

Role & responsibilities Understand customer requests from Scheduled and AdHoc reporting cases/Projects, assign the work to team members and ensure the task is completed duly within SLAs keeping track of quality Become a point of contact for any reporting and data support for stakeholders/COEs. Take lead in engaging the customers by proper communication and relationship management Ensure that data privacy guidelines are met all the times in the team Responsible for teams continuous coaching, training and development Perform Everyday Performance Excellence (EPE) guidelines on continuous feedback Act as Service Lead in new projects by managing customer expectations and CSAT, engage team members to get the work done if required Ensure proper documentation and backup are maintained for the BAUs Provide any ad hoc support to leadership when requested Devise and manage annual KPIs at HR Ops Level for the team Take active participation in activities directed towards teams development Create and maintain a collaborative culture in line with Whirlpool Values Embrace and demonstrate Whirlpool Leadership Values Provide any support to leadership when requested Take active participation and ownership in any initiatives taken by Global Talent Analytics COE Always look to Refine existing BAU processes and eliminate process waste to reduce processing time and meet Teams continuous improvement savings targets Preferred candidate profile Must have Skills: Excellent communication (written and oral) and interpersonal skills Thorough knowledge of Global HR Processes and Employee Life-Cycle Ability to work independently and guide team on tools like Tableau/Python/AWS/SQL Workbench/Looker Studio/ SuccessFactors Experience of any ETL process or systems such as AWS, Azure, GoogleCloud etc. Experienced in working in global shared service environment managing global stakeholders Good presentation, customer and negotiation skills Have an attitude to go extra mile to ensure great customer relationship Good to have skills: Experience in Reporting through SuccessFactors AdHoc Reporting, ORD and/or WFA Prior people leadership experience including coaching, training and performance mgmt process Relevant experience in Reporting, Analytics and Data Science activities Open for Shift Timings - 12:30 PM to 9:30 PM