Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Hyderabad
>
Axis Max Life Insurance
>
Deputy Manager - Customer Engagement

Deputy Manager - Customer Engagement

Axis Max Life Insurance

5 - 8 years

7 - 10 Lacs

Hyderabad

Posted:2 weeks ago| Platform:

Apply

Skills Required

Relationship management Claims MIS Underwriting Customer retention Customer service Office management Operations Financial services Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

1) DRIVING OPERATIONAL EFFICIENCIES & DISTRIBUTION ENAGAGEMENT

Daily WIP management (governance calls)
Weekly/Fort-nightly Governance calls/Meetings
Monthly FWG with Bank and Distribution
Quality of Business discussions and drive issuance/ leakage/ Persistency/ E2R/ Free-look / Claims at zone/cluster level

2) ESCALATION & QUERY MGMT

S ingle point of contact for Broker escalations management (service query / Under writing / claims)

3) TRAINING

Train and educate broker team on the various ops process, underwriting guidelines, new initiatives and address FAQs

4)

Inter dept. coordination/structural fixes

IT enhancements/ issues, process gaps, MIS customization, reporting requirements of partner

Measure of Success

>87% M0 issuance and 94% M2 Issuance

100% Customer Service and complaint resolution within TAT

Bank Partner, Customer satisfaction score-top 2 boxes with more than 80%

Customer retention and reduction in leakage (less than 6 % pre and post)

Trainings to MLI Distribution team on ops processes and policies

Meet the renewal / persistency targets

Meet the Surrender retention targets

Audit ratings of 2 or above in all internal audits

Desired qualifications and experience

A Graduate/MBA
Experience of
5-8 years plus
in operations or customer services in a financial services industry.

Knowledge and skills required

Good communication skills
Customer centric approach
Process documentation and systems approach
Previous experience preferably in relationship management and cross functional engagement
Computer skills in using databases and office management software including spreadsheets/presentation skills.

Job Title Manager - Operations

Position

Deputy Manager

No. Of Positions

Department

Operations

Function

Operations Bancassurance

Reporting to

Senior Manager

Band

Location

Hyderabad/Chennai

Last date of submission

Key Responsibilities

1) DRIVING OPERATIONAL EFFICIENCIES & DISTRIBUTION ENAGAGEMENT

Daily WIP management (governance calls)
Weekly/Fort-nightly Governance calls/Meetings
Monthly FWG with Bank and Distribution
Quality of Business discussions and drive issuance/ leakage/ Persistency/ E2R/ Free-look / Claims at zone/cluster level

2) ESCALATION & QUERY MGMT

S ingle point of contact for Broker escalations management (service query / Under writing / claims)

3) TRAINING

Train and educate broker team on the various ops process, underwriting guidelines, new initiatives and address FAQs

4)

Inter dept. coordination/structural fixes

IT enhancements/ issues, process gaps, MIS customization, reporting requirements of partner

Measure of Success

>87% M0 issuance and 94% M2 Issuance

100% Customer Service and complaint resolution within TAT

Bank Partner, Customer satisfaction score-top 2 boxes with more than 80%

Customer retention and reduction in leakage (less than 6 % pre and post)

Trainings to MLI Distribution team on ops processes and policies

Meet the renewal / persistency targets

Meet the Surrender retention targets

Audit ratings of 2 or above in all internal audits

Desired qualifications and experience

A Graduate/MBA
Experience of
5-8 years plus
in operations or customer services in a financial services industry.

Knowledge and skills required

Good communication skills
Customer centric approach
Process documentation and systems approach
Previous experience preferably in relationship management and cross functional engagement
Computer skills in using databases and office management software including spreadsheets/presentation skills.

More Jobs at Axis Max Life Insurance

AMLI Advisor and Financial Planner and EIM

Vapi, Gujarat

2.0 - 2.0 yrs

Salary: Not disclosed

AMLI Advisor and Financial Planner and EIM

Vapi

2.0 - 2.0 yrs

INR 0 - 0 Lacs

Associate Agency Development Manager

Vapi

3.0 - 3.0 yrs

INR 1 - 3 Lacs

SO, AM, DM

Ghaziabad, Ambala, Delhi / NCR

2.0 - 6.0 yrs

INR 2 - 4 Lacs

Deputy Manager Business Analyst

Gurugram

3.0 - 4.0 yrs

INR 10 - 11 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.