Deputy Manager - Customer Engagement

As a Deputy Manager - Customer Engagement in the Operations department at our Visakhapatnam location, you will play a crucial role in managing office administration assets, handling agent contracting, new business processing, and ensuring the banking of initial and renewal premiums. Your responsibilities will also include retention of surrender requests, execution of all service requests post policy issuance, responding to customer queries and complaints, and maintaining high NPS scores. Furthermore, you will be accountable for processing life and health claims, addressing compliance issues, and ensuring a satisfactory audit rating. The measure of your success will be based on various key performance indicators such as achieving Service to Delight within 3 days, maintaining 100% accuracy in I2D, 70% customer engagement, 68% surrender retention, NPS score of 85, timely banking transactions, minimal surrender requests, and accurate processing of POS requests and customer service. To excel in this role, you should hold a graduate or post-graduate degree in any discipline and possess 2-3 years of experience in front-end customer services. Additionally, you must have a solid understanding of service quality and exhibit a customer-centric approach. Excellent communication skills, strong coordination abilities, and proficiency in data management using Excel are essential for success in this position. If you are enthusiastic about delivering exceptional customer service, ensuring operational efficiency, and contributing to the overall success of our agency operations, we invite you to apply for this exciting opportunity before the specified deadline.,