Delivery Associate

0 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Hello Connections,


nitishap@vendify.in


Delivery Associate


Location : Gurugram

Mode: Onsite

Experience - 4yrs - 7yrs


Key Responsibilities:


Managing Work & Deliveries:

  • Collect requirements from

    business, support, and operations teams

    and turn them into clear tasks.
  • Work with the

    tech team

    to assign priorities and set deadlines.
  • Track progress and ensure tasks are completed on time.
  • Identify

    bottlenecks

    and find ways to make processes smoother and faster.


Leading the Support Team:

  • Manage and support the

    customer support team

    , ensuring quick resolution of issues.
  • Troubleshoot

    software and hardware

    problems, working with the tech team for solutions.
  • Set up

    response time targets (SLAs)

    to improve service quality.
  • Keep records of common issues to help improve the system.
  • Train the support team to handle problems better and faster.


Audits & Training at Client Locations:

  • Conduct audits at client locations to check vending machine performance and operational efficiency.
  • Identify areas where clients need support,process improvements or software training.
  • Provide on-site training to clients and operators to help them the system effectively.

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