Chargeback/Dispute Management Executive Better Future Solutions LLP

1.0 - 3.0 years

1 - 3 Lacs

Chennai, Tamil Nadu, India

On-site

Description We are seeking a Chargeback/Dispute Management Executive to join our dynamic team in India. The ideal candidate will be responsible for managing chargeback and dispute cases, ensuring timely resolution, and analyzing data to prevent future occurrences. This role requires a detail-oriented individual with strong analytical and communication skills. Responsibilities Managing and resolving complex customer complaints and disputes Investigating customer complaints and disputes thoroughly to understand the root cause Collaborating with relevant internal departments or staff to gather information and clarify details related to disputes Facilitating negotiation and resolution discussions between conflicting parties Developing and implementing solutions to resolve complaints and disputes Documenting all actions taken during dispute resolution processes Ensuring compliance with laws, regulations, and company policies during dispute resolution processes Providing feedback and recommendations to management to help prevent future disputes Training and guiding staff on dispute resolution techniques and procedures Creating reports summarizing dispute resolution outcomes and trends

Posted 3 days ago

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Claims/Dispute Management Specialist - Night Shift Genpact

0.0 - 3.0 years

2 - 3 Lacs

Noida

Work from Office

Inviting applications for the role of Claims / Dispute Management Analyst Note- This is Night Shift Office- Onsite Role- (Return to office) Must have experience in Advance Excel. Note- Only Apply if you have Effective Communication Skills In this role associate will work with a team to provide analytical support on deductions recovery. Such analytical support may include data management, data interpretation, reporting, structuring an analysis, interpreting the results in a business context, and providing insights to team to drive deduction recovery. The analyst should be able to identify pattern emerging from data and reports and establish the linkage for the same with business problems. Incumbent should know pricing process - price change to process communication. & able to identify leakages at each stage in value chain and work with stakeholders to fix it. Also, able to work on pricing claims, independently validate them and clear with in timelines. Responsibilities * Prepares and analyses data. This can include locating, profiling, cleansing, extracting, mapping, importing, validating, or modelling. * Performs validation and testing to confirm the accuracy of the information built. * Interprets results of analyses, identifies trends and issues, and develops recommendations to support business objectives. * Communicates valuable information so that it is easy to understand and influences other to act based on the useful information provided. * Think strategically about data as a core enterprise asset and assist in all phases of the advanced analytic development process. * Slice and dice through the database and come up with actionable analytical insights. Qualification we seek in you! Minimum Qualification * Graduate or equivalent * Relevant experience in Dispute Management, OTC * Analytical aptitude - problem solving, quantitative. Preferred Qualification * Knowledge on Collections, Cash & Trade Promotion in CPG / heavy manufacturing industry * Analytical skills, problem solving ability and attention to detail. * Should have ability to handle large data sets on excel & in arriving at meaningful findings. * Proficiency with Microsoft Office and well versed in Excel. * Work in a dynamic and fast-paced environment without compromising the quality. * Excellent communication/ interpersonal skills * Exposure to ERP systems (SAP).

Posted 4 weeks ago

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