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Chargeback/Dispute Management Executive

1 - 3 years

1 - 3 Lacs

Posted:3 days ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking a Chargeback/Dispute Management Executive to join our dynamic team in India. The ideal candidate will be responsible for managing chargeback and dispute cases, ensuring timely resolution, and analyzing data to prevent future occurrences. This role requires a detail-oriented individual with strong analytical and communication skills.

Responsibilities

  • Managing and resolving complex customer complaints and disputes
  • Investigating customer complaints and disputes thoroughly to understand the root cause
  • Collaborating with relevant internal departments or staff to gather information and clarify details related to disputes
  • Facilitating negotiation and resolution discussions between conflicting parties
  • Developing and implementing solutions to resolve complaints and disputes
  • Documenting all actions taken during dispute resolution processes
  • Ensuring compliance with laws, regulations, and company policies during dispute resolution processes
  • Providing feedback and recommendations to management to help prevent future disputes
  • Training and guiding staff on dispute resolution techniques and procedures
  • Creating reports summarizing dispute resolution outcomes and trends

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