DCIN_Assistant Manager/Executive/Engineer_Field Service

Robert Bosch Engineering and Business Solutions Private Limited

5 - 8 years

7 - 10 Lacs

Hubli Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Administration Mechatronics SAP Pumps Hydraulics Analytical Valves Customer service Troubleshooting Logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Responsibilities

Site visits at customer locations for technical solutions, trouble shooting, installation & commissioning.
Handling inbound calls from customers with various technical complaints on Rexroth products and services.
Associating with customers in conversation over phone, MS teams, skype, WhatsApp or email to determine the type of complaint and support through site visits to resolve the complaint.
Collaborating with other departments like sales, application, design, quality, manufacturing, and logistics for support if complaint related to department.
Supporting fellow Service team members, as needed, to ensure customer service support delivery on time.
Generating tickets & CS Notifications and assign to responsible department and follow up for solution and ensuring the closure of ticket in defined time.
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

Position Criteria

Excellent communication and interpersonal skills.
Strong analytical aptitude and complex problem-solving skills.
Intermediate/advanced knowledge of Microsoft office applications.
Strong exposure working on SAP like MM module, and PRP Module.
Effective time management, prioritization, and project management skills
Knowledge and practice of safety precautions related to working with hydraulic, electrical, and electronic equipment.
Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.

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