Data Analyst

The ideal candidate for the role of Collection Expert will be a seasoned and proactive Collections Analyst with extensive experience in credit card collections and operations analytics. As a Collections Analyst, you will be responsible for developing and implementing effective credit card collection strategies based on deep data insights and business objectives. You will drive collections analytics to support recovery teams in improving performance, reducing delinquencies, and optimizing operational costs. A key aspect of this role will involve performing deep dives into large and complex datasets using SQL and other analytical tools to identify trends, patterns, and improvement areas. You will also be tasked with designing, monitoring, and optimizing Champion-Challenger strategies to test new approaches and enhance collection outcomes. Collaboration with business stakeholders across departments will be essential to present insights and drive data-informed decisions. As a Collections Analyst, you will need to lead and deliver multiple concurrent analytical projects with minimal supervision and high accuracy. Additionally, mentoring and supporting junior analysts in developing their analytics capabilities and understanding of risk management and collection processes will be part of your responsibilities. You will also be required to prepare and present clear, concise, and actionable presentations to senior stakeholders and cross-functional teams. The ideal candidate should have a minimum of 8 years of experience in credit card collections or operations analytics, preferably within BFSI or fintech sectors. Advanced SQL skills are a must, with the ability to work with large, complex datasets and develop robust queries. Proven experience in designing and running collections strategies and performance tracking models is required. Strong business acumen with the ability to translate data into business insights and actions is essential. Excellent communication and interpersonal skills, along with the confidence to present findings to senior leadership, are also key requirements. The ability to mentor and build analytical capabilities in others, as well as being highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment, will be critical for success in this role.,