Customer Technical Support Engineer

Video Sdk

1 - 3 years

2 - 5 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:5 days ago| Platform:

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Skills Required

Computer science Backend Interpersonal skills Sales Customer satisfaction Javascript Deployment Technical support Python Android

Work Mode

Work from Office

Job Type

Full Time

Job Description

Serve as a technical point of contact for client escalations

Collaborate with the dev team to design & deploy solutions

Troubleshoot issues across frontend, backend, mobile, and Unity-based platforms

Assist in onboarding, integration, and technical walkthroughs for clients.

Ensure timely resolution of issues and drive customer satisfaction

Required Technical Skills:

Knowledge on React, Javascript, Java, Android, Unity, Python, Flutter

Required Soft Skills:

Strong communication and interpersonal skills

Educational background in Computer Science or related field (mandatory)

Willingness to work in Night Shift to support US-based clients

Ability to translate technical concepts to non-technical stakeholders

Proactive, solution-oriented mindset

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Customer Technical Support Engineer