Customer Support Representative - Exp in Shopify Website

Dear Candidates,

Roles & Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Provide accurate information about products and services.
• Resolve customer complaints promptly and professionally.
• Process orders, returns, and exchanges efficiently.
• Document customer interactions and maintain records.
• Collaborate with team members to ensure consistent service.
• Follow up with customers to ensure issue resolution.
• Identify and escalate complex issues to the appropriate team.
• Provide feedback to management on recurring issues.
• Stay updated on product knowledge and company policies.

Requirements & Skills

• Proven experience as a Customer Service Representative or similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and patience.
• Proficiency in CRM software and Microsoft Office Suite (Especially Shopify Website)
• Ability to multitask and manage time effectively.
• High school diploma or equivalent is required.
• Experience in customer support environment is a plus.
• Positive attitude and a passion for helping others.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Work Location: In person

Application Deadline: 25/07/2025
Expected Start Date: 01/08/2025