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Elxer Communications
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Customer Support Executive/Help Desk

Customer Support Executive/Help Desk

Elxer Communications

0 - 2 years

1 Lacs

Raipur

Posted:5 days ago| Platform:

Apply

Skills Required

Customer Relationship Customer Service Client Satisfaction Customer Retention Customer Management Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

Customer Assistance
:

Respond to customer inquiries via phone, email, or chat.
Help with setting up new services or upgrading existing ones.
Guide customers through troubleshooting steps for connectivity issues.
Assist with billing questions and resolving billing issues.

Technical Support
:

Diagnose and resolve connectivity problems.
Support modem/router configurations and other network devices.
Escalate complex issues to higher-level technical support.

Account Management
:

Process service requests, including installations, cancellations, and plan changes.
Update customer account information.
Handle and resolve customer complaints.

Documentation and Reporting
:

Maintain accurate records of customer interactions.

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