Customer Support Executive

PERMANENT HIRING: Work From Office: Typical duties and responsibilities: · Handling the calls with good communication skills professionally. Can speak fluently in Kannada, Assamese, Gujarati, Marathi, Tamil, Telugu, Bengali & Hindi and English languages as per region. · Language Combination required: English with Guajarati / Marathi / Assamese / Bengali) · Exceptional phone manner · Patient centric and Excellent interpersonal and communication skills · Knowledge of medical terminology is a plus · Ability to apply knowledge of CC procedures and carry out tasks accordingly. · Be a self-starter with attention to detail. · Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail · Log in hours (Total hours 9:00:00 hrs. & Production hours – 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual. · Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6am to 8pm) · 100% documentation · Quality & AHT to be maintained as per process requirement · Always be updated with the Process knowledge & daily updates · Should take initiatives & be flexible for the changes. · Mode of work: Work from Office, Electronic City Phase II, Electronics City, Bangalore, Karnataka 560100. · Employment Type: Permanent. · Process: Multilingual support for a Healthcare project · Educational mandate: any HSC / Graduate / Postgraduate can apply. · Shifts Allocated: Rotational day shift, any 9 hours working between 10AM till 10PM.\ · Working days: 6 with 1 day rotational off. Additional Benefits: Permanent Job role After 6months of employment will get a chance to fill Internal Job Posting (IJP) through which eligible candidates can be promoted to next level (Trainer/ Team Leader / Associate TL, HR recruiter, QA etc.) Note - Bengali is our top priority, outstation candidates are eligible to get their Train travel ticket reimbursement and additionally INR 2000 joining bonus.