Customer Support Executive (Product demos)

Job Title: Customer Support Executive (Product demos) Job Summary: We are seeking a dynamic Customer Support Executive to engage with our customers, deliver impactful product demonstrations, and provide proactive support to ensure a seamless user experience. This role requires a customer-centric approach, strong communication skills, and a deep understanding of our product to drive customer satisfaction and retention. Key Responsibilities: Product Demonstrations: Conduct engaging and informative product demos for potential and existing customers, showcasing features, benefits, and use cases. Customer Onboarding: Assist new customers in getting started with the product, ensuring a smooth transition and a great first experience. Proactive Customer Support: Act as a trusted advisor by addressing customer inquiries, troubleshooting issues, and providing timely resolutions. Customer Relationship Management: Maintain strong relationships with clients, regularly checking in to understand their needs and offer solutions. Feedback & Product Improvement: Gather customer feedback and collaborate with internal teams (sales, product, and development) to enhance product features and usability. Training & Knowledge Sharing: Educate customers on best practices, new updates, and features to maximize product adoption. Retention & Upselling: Identify opportunities to upsell additional features or services that align with customer needs.,