Customer Support Executive (CSE)

We are excited to invite enthusiastic individuals to join our dynamic International Process team. You will be the first point of contact for our international clients and US team, providing exceptional service and support through both chat and voice channels.

-Good English communication skills

• Rotational shifts in a 24/7 operational setup
• 5-day work week
• Exposure to international client processes
• Structured onboarding and process training
• Paid time off and medical coverage
• Cab facility for convenient commute

Key Responsibilities:

• Customer Support: Engage with customers via chat and voice to address their inquiries, concerns, and feedback promptly and professionally.
• Issue Resolution: Identify and troubleshoot customer issues, escalating complex cases to the appropriate departments when necessary.
• Product Knowledge: Maintain a comprehensive understanding of our products and services to provide accurate information and assistance to customers.
• Documentation: Keep detailed and accurate records of customer interactions and transactions, contributing to a seamless support experience.
• Follow-Up: Conduct follow-up communications to ensure customer satisfaction and resolution of issues.
• Team Collaboration: Work collaboratively with team members and other departments to continuously improve our support processes and customer experience.

What We're Looking For:

• Exceptional Communication: Outstanding communication and writing skills to effectively interact with international clients.
• Flexibility: Willingness to work in rotational shifts to meet the needs of our global clientele.
• Open to All: Both freshers and experienced candidates are welcome to apply.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Paid sick time

Ability to commute/relocate:

• Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person