Customer Support Executive (CSE)

Job Description

Job Title: Customer Support Executive Location: Nungambakkam, Chennai Reports To: Sales Manager / Head of Customer Success Department: Sales and Customer Success Salary : up to 22,000/- Gross Looking for Immediate Joiners Since If your interested apply for this Role Roles and Responsibilities: Actively promote our range of heritage handloom sarees and clothing to potential customers who visit our website. Understand customer needs and communicate how the product adds value to meet those needs. Upsell or cross-sell additional products or services to maximize sales revenue. Provide personalized recommendations and suggestions based on customer preferences. Follow up with customers to ensure their satisfaction and encourage repeat purchases. Communicate with Customers both pre and post purchase - Emails, Web chats, WhatsApp Chats, Phone Call. Order checking and Quality Checks prior to shipping products to customers. Follow up with Logistics for tracking shipments, and order fulfilment. Make video product demos of sarees and clothes to customers who need more information. Key Skills English communication skills - Oral, Telephonic and Written Pleasant and sweet temperament Systematic follow ups with customers 0 - 2 Years of experienced candidates can apply. Send to resume to [email protected] Contact: 9043018851 OR WhatsApp Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Health insurance Provident Fund Schedule: Morning shift Supplemental Pay: Performance bonus Application Question(s): What is your last salary? Education: Diploma (Required) Experience: Customer support: 1 year (Preferred) Microsoft Excel: 1 year (Preferred) Direct sales: 1 year (Preferred) Language: English (Required) Work Location: In person