Customer Support Executive (3 months contract)

0 - 5 years

2 - 4 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • Interface with existing / new customers over phone and/or email
  • Good experience in Application support/ technical support
  • Resolve service issues (Level 1 & 2 as appropriate) by understanding, clarifying customer problem, determining the cause, and ensuring resolution based on SLAs
  • Manage customer expectations of response time, issue resolution and quality support
  • Generate report on need basis
  • Provide periodical summary report on calls / issues
  • Escalate issues appropriately
  • Analyse and provide feedback to reduce the number of issues experienced by customers
  • Update ITSM tool / Issue Tracker with root cause and resolution steps against calls tracked

Update job knowledge by continuous self learning, interacting with team members and maintaining personal / professional networks

Role will involve traveling

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