Customer Support Executive

Customer Support Executive – Inbound (PhonePe Process)

Location: Work from Office
Job Type: Full-time
Working Days: 6 Days a Week (1 Rotational Off)
Shifts:

• Females: Rotational Shifts between 7:00 AM – 8:00 PM
• Males: Rotational Shifts between 7:00 AM – 12:00 AM

Job Summary:

We are hiring enthusiastic and customer-focused individuals for the Inbound Customer Support process for PhonePe. This role involves handling customer queries efficiently and effectively while maintaining a high level of customer satisfaction.

Key Responsibilities:

• Handle inbound customer calls regarding PhonePe services and resolve queries efficiently.
• Provide accurate information and support regarding transactions, UPI issues, and service-related concerns.
• Ensure excellent customer service by adhering to company protocols and call quality standards.
• Escalate complex issues to relevant departments when necessary.
• Maintain updated knowledge of PhonePe's products, services, and processes.

Eligibility Criteria:

• Qualification: Any Graduate
• Language Skills: Fluency in Hindi and English (mandatory)
• Communication Test Requirement: Versant Level 4

Compensation Details:

• For Freshers:
• CTC: ₹21,500 per month
• Take Home: ₹16,500 per month
• For Experienced Candidates:
• CTC: Up to ₹24,500 per month
• Take Home: Up to ₹19,500 per month
• Quarterly Bonus: ₹4,065 (based on performance)

Additional Details:

• Mode of Work: Work from Office
• Growth Opportunities: Excellent scope for career advancement and internal promotions.
• Job Type: Rotational shifts and rotational weekly offs.

Job Type: Full-time

Pay: ₹17,000.00 - ₹24,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Location:

• Bangalore, Karnataka (Required)

Work Location: In person

Speak with the employer
+91 7717419703