Customer Support Agent

Customer Support Executive– Walk-in Interview

Location: Saki Naka, Mumbai
Salary: ₹20,000 – ₹25,000/month
Experience: Freshers welcome
Interview: Walk-in on Thursday & Friday, 10:00 AM – 3:00 PM

Address - Flo Mattress, 46 Saki Vihar Road, Saki Naka, Next to Excom house and SBI bank, Andheri East

Role Overview:
Join our team as a Customer Support Executive and gain hands-on experience in managing customer calls and messages. This role is ideal for individuals eager to start their career in customer service, providing assistance to customers and ensuring an outstanding experience with our products and services.

Key Responsibilities:

• Handle inbound calls and messages, ensuring high-quality service and satisfaction.
• Resolve customer issues promptly and accurately, maintaining a positive and friendly attitude.
• Provide detailed information about products and services, guiding customers to make informed decisions.
• Assist in placing orders, processing returns, and tracking shipments to ensure a smooth experience.
• Accurately log all customer interactions, issues, and resolutions in the customer support system.
• Conduct follow-up calls to ensure customer issues are resolved and gather valuable feedback.
• Collaborate with other departments to resolve complex issues and continuously improve the customer experience.
• Stay informed about product knowledge, company policies, and industry trends to provide accurate support.

Qualifications:

• Strong verbal and written communication skills.
• Ability to multitask and manage time effectively.
• Positive attitude and a strong desire to help others.
• Basic computer skills, including familiarity with Microsoft Office.
• Detail-oriented with excellent problem-solving

We look forward to meeting enthusiastic candidates ready to embark on a rewarding career in customer support

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person