Customer Support Agent

You will be responsible for providing accurate information about our products or services to customers, assisting them in making well-informed decisions. Your primary goal will be to resolve customer issues and concerns promptly and efficiently, ensuring a high level of customer satisfaction. It is essential to maintain a thorough understanding of our products, services, and policies to address customer inquiries effectively. You will need to respond to customer inquiries in a timely and precise manner through various communication channels such as phone, email, and chat. When faced with complex issues, you should escalate them to higher authorities and ensure follow-up on resolutions. Keeping detailed and accurate records of customer interactions and inquiries is a crucial part of this role. Proficiency in both English and Tamil is required for this position. The job type is full-time, and the work location is in person. Additionally, the benefits include commuter assistance, health insurance, and provident fund. The schedule is a day shift with fixed hours, and there is a performance bonus offered as well.,