3 Ces Jobs

About The Role We are seeking an experienced and results-driven Customer Support Team Leader to manage chat functions and inbound call functions, ensuring exceptional customer experience. You will be responsible for overseeing and building a strong team, developing strategies to enhance customer satisfaction, and achieving operational excellence. Key Responsibilities: Supervise a team of customer support agents, providing guidance, coaching, and support to ensure individual and team success. Set clear performance expectations and goals for the team, regularly monitoring performance metrics such as response times, resolution rates, and customer satisfaction scores. Develop and implement strategies to optimize team efficiency and productivity, including resource allocation, workflow management, and process improvements. Foster a positive and collaborative team culture focused on delivering exceptional customer service and support. Handle escalated customer inquiries and issues, demonstrating effective problem-solving skills and a commitment to resolving customer concerns in a timely and satisfactory manner. Conduct regular performance evaluations and provide constructive feedback to team members to support their professional development and growth. Collaborate with cross-functional teams, including training, quality assurance, and product development, to address customer needs and improve the overall customer experience. Stay informed about industry trends, best practices, and emerging technologies in customer support to continuously enhance team performance and capabilities. Qualifications: Bachelor's degree in Business Administration, Marketing, or related field preferred. Proven experience in a customer support or related role, with at least 2 years of experience in a supervisory or leadership position. Strong leadership and interpersonal skills, with the ability to motivate and inspire team members to achieve goals. Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and team members. Proficiency in Microsoft Office Suite and customer support software platforms. Flexibility to work in a fast-paced and dynamic environment, with a strong commitment to delivering high-quality service to customers. In case you wish to apply to this position, please email your resume to surabhi.kumar@cityfurnish.com and ankush.kumar@cityfurnish.com and contact on 7303801950

The role will: Deliver Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers, tailoring deliverables and producing quantifiable business outcomes with scope and timely engagement. Facilitate high impact, technology-specific workshops targeted at all levels of an organization to accelerate a business initiative, potentially in conjunction with the CXP/CXM/CSM/PSM roles. Leverage domain specialization and expertise to expertly identify and proactively manage risk areas and customer expectations that could impact successful delivery Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes Collaborate with Account teams, CS, Partners to improve customer adoption, address product concerns, and drive incremental growth Be responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team Minimum Qualification 12+ years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry standard processes related to one of the IT security domains Insights into how companies protect their assets and their businesses. This includes an understanding of technologies used to reach business outcomes and efficient ROI. Technologies like Firewalls, ISE, Umbrella, Duo, SNA, AMP4EP, ESA, CES, IPSs, Behavioral monitoring tools, EDRs, XDRs, Content Security tools. The objective is to assist the customer with barriers that they experience as they onboard and implement Cisco Security Solutions. Detailed understanding of the technical fundamentals of aligned technology/specialization areas and related best practices, and an ability to define and articulate how technology can be used to solve business challenges Preferred Qualification: Suggested Cisco technical Certifications: CCNP / CCIE or equivalent Suggested Cisco Success Management certifications: Cisco Certified Success Specialist CISM / CISSP or equivalent BS Engineering, Computer Science, Masters preferred

Role: Technical Sales Specialist - Inside Sales - Solution Centre - Hardware Tech Support location: Bangalore KN1 (JP Nagar Kalyani Magnum) Mode of work: Hybrid - 3 days - 4days(WFO) Exp: 1-5years Interview process: 2 rounds of technical (In-Person) Job Overview The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business with client. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization. Be the face and voice of client to drive company growth by delivering an Extraordinary Customer Experience. Make it easy for customers to do business with client. Make every interaction memorable, enabling deeper relationships. Deliver value to our small and medium customers while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth. Create a favorable impression and sell the client's brand to strengthen positioning with customers A Day in the Life of a Solution Consultant: Delivers an extraordinary customer experience by technically advising customers on client's products, services, and capabilities to best meet the needs of the customer and the designs they are working on. Sells the value propositions of client's products and services. Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts. Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions. Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests. Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer. Work with client's franchised distributors to provide quotations and order fulfillment. Promote client's portfolio of products to drive revenue. - KPIs: Customer Effort Score (CES), Opportunity Conversion/ Identification, Revenue Growth What your background should look like: Education: bachelors technical or business degree preferred or equivalent experience Skills & Experience : Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback Strong verbal, written, and presentation skills. Proven ability to initiate, organize, and complete multiple tasks in a timely manner. Demonstrates ability to share creative and new ideas. Consultative selling experience desired. Relevant product or industry experience a plus. Team player, critical thinker, self-motivator and ability to maintain a proactive positive attitude. A passion for serving customers. Excellent Communication skills as process involves interacting with Global customers through calls, email, chats. Experience in Technical Support hardware related support. Good Sales Mindset ( Up selling, down selling , cross selling, generating leads) Customer centric Cabs will be provided both the ways. Shift allowance: EDT (300/day) - 6600/month ; PDT (10 TO 11K/month)