Customer success senior Associate

BrandMuscle ( An ansira company)

2 - 5 years

3 - 6 Lacs

Noida

Posted:1 week ago| Platform:

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Skills Required

PMO Project Coordination Critical Thinking Project Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Experience

or

2+ years of advertising, client management, or project management in a SAAS environment preferred

Previous print production and/or print fulfillment experience preferred.

Responsibilities

Responsible for ongoing day-to-day client deliverables on assigned accounts
Responsible for execution for client deliverables, orders, and management on assigned accounts
Manage all aspects of assigned technical and creative projects, including project planning, fact -finding, execution, timing, functionality, troubleshooting, quality, and cost with manager support.
Provide problem recognition, research, isolation, and resolution steps with Manager support.
Work closely with cross-functional departments to set project expectations, priorities, and deadlines and effectively communicate client requests, concerns, and feedback to internal teams
Responsible for updating and maintaining client training and knowledge documentation
Attend and participate in client calls, manage status reports and provide meeting minutes.
Able to identify issues, report and oversee to resolution with Manager support

Requirements

Excellent project management and communication skills
Detail-oriented with strong troubleshooting, analytical, and problem-solving abilities
Strong interpersonal skills, ability to work with cross-functional teams
Must be available for a flexible work schedule to accommodate clients on advertising deadlines
Must possess a strong work ethic, be self-motivated and have a team player mentality
Ability to manage multiple projects in a fast-paced environment
Must be thoroughly computer literate and able to learn new software and applications quickly
Available to work night shift (US time zone).

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