Customer Success Manager Performance Marketing

Role: Customer Success Manager Digital Marketing Location: Remote (Night Shift US Clients) Experience: Minimum 3 years in a digital marketing/advertising role, preferably working with small businesses Compensation: 8-11 LPA Competitive with performance-based incentives About the Role: We are seeking a dedicated and experienced Customer Success Manager with a strong digital marketing background to join our team As the primary point of contact for our clients, you will ensure their satisfaction and long-term success by aligning their advertising goals with our agencys capabilities Your role will be critical in maintaining client relationships, managing expectations, and driving retention Key Responsibilities : Client Onboarding: Facilitate a smooth onboarding experience, ensuring clients understand the campaign process and strategic goals Work Alignment: Collaborate with clients and internal teams to translate client needs into actionable campaign plans, aligning with advertising objectives Requirements Understanding: Gather, document, and confirm client requirements for each project, ensuring clarity in expectations and deliverables Strategic Planning: Develop and present actionable plans tailored to client needs, using your expertise in digital marketing to drive campaign success Regular Sync-Ups: Conduct recurring check-ins to review campaign performance, discuss metrics, and address any client concerns, ensuring ongoing engagement Firefighting: Proactively manage any issues that arise, balancing client expectations with team capabilities and ensuring timely resolution Retention Strategies: Implement strategies to strengthen client relationships, ensuring their long-term commitment to our agency, even during challenging times Client Satisfaction: Regularly assess client happiness, conducting periodic check-ins to gather feedback and ensure a high level of satisfaction Team Coordination: Liaise with the fulfillment team to align on campaign requirements, ensuring a seamless workflow and accurate delivery Qualifications : Digital Marketing Expertise: Solid understanding of digital advertising platforms (Facebook Ads, Google Ads, etc-) and campaign metrics Client-Focused Approach: Proven experience in managing client expectations and delivering a positive client experience Strong Communication Skills: Ability to communicate campaign strategies and results clearly and effectively to clients Night Shift Availability: Comfortable working night shifts to cater to our US-based clientele Retention-Driven Mindset: A proactive approach to client retention, including problem-solving and ?firefighting? when needed Why Join Us Work from Home Opportunity Quarterly retreats Show more Show less