Customer Success Manager

Overview: We are seeking a passionate and skilled Employer Branding Client Servicing Specialist to join our dynamic team. In this role, you will be responsible for managing relationships with our clients, ensuring their needs are met, and delivering exceptional employer branding solutions. You will be a key player in driving the success of our clients' employer branding initiatives, helping them attract and retain top talent.

Responsibilities:

1. Client Relationship Management:

 Serve as the main point of contact for clients using our employer branding products.

 Build strong, long-lasting relationships with clients, understanding their needs, challenges, and objectives.

 Conduct regular check-ins and meetings to provide updates on product performance, gather feedback, and offer strategic insights.

2. Employer Branding Strategy:

 Work closely with clients to develop effective employer branding strategies.

 Provide insights and recommendations based on industry best practices and market trends.

 Assist in the creation of compelling employer branding campaigns and materials.

3. Project Coordination:

 Collaborate with internal teams (design, content, marketing, etc.) to execute client projects.

 Coordinate timelines, deliverables, and resources to ensure timely and successful project completion.

4. Campaign Execution and Analysis:

 Oversee the implementation of employer branding campaigns across various channels (social media, career sites, events, etc.).

 Monitor campaign performance and conduct regular analysis.

Requirements:

 Proven 4 + years in client servicing, account management, or a related role.

 Strong understanding of employer branding concepts, including EVP, candidate experience, and employer value proposition.

 Excellent communication and presentation skills.

 Ability to work collaboratively with cross-functional teams.

 Detail-oriented with excellent organizational and time-management abilities.