Customer Success Manager - Back Office & Client Facing

AVE-Promagne Business Solutions

1 - 6 years

10 - 11 Lacs

Chennai Bengaluru

Posted:9 hours ago| Platform:

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Customer success Client handling Back Office customer service renewal documentation customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Day-to-day responsibilities for the Renewal Growth Specialist (RG Specialist) may include, but are not limited to:
Collaborates with Sales, Customer Success Managers, Legal, and Finance teams to ensure customer requirements are met and to provide a seamless customer experience and achieve renewal, uplift, retention, and expansion revenue targets, and to ensure successful, timely renewals and reduced churn riskCreates proposals and contracts for all existing customer renewals and expansions within assigned territory. This includes renewal documentation, quotes, and amendments including upgrades, downgrades, pricing, transfers, and migrations, ensuring timely and accurate processing of renewalsIdentifies and pursues expansion opportunities by aligning product solutions and add-ons with customers evolving needs and goals. Migrates existing customers from legacy plans onto new packaging and pricingProactively provides product renewal date and pricing details to the customer, including notifications, reminders, and any necessary documentation; addresses customer billing questions or inquiriesForecasts and manages pipeline on a monthly and quarterly basis, maintaining accurate customer and contract details, updates, and forecast status in the relevant systems (Salesforce, Gainsight, etc.) daily to enable proper planning and seamless collaboration.

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AVE-Promagne Business Solutions

Business Consulting and Services

CHENNAI Tamil Nadu

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Customer Success Manager - Back Office & Client Facing