Customer Success Executive

Responsibilities: - Set up and conduct product demo calls to showcase the capabilities of Upmetrics and how it can benefit the potential client. - Develop strategies to enhance customer satisfaction, address their concerns, and ensure a higher retention rate. Actively engage with clients, seek feedback, and implement necessary improvements. - Draft compelling emails to existing customers, keeping them informed about product updates, offers, and how Upmetrics can benefit their business. - Guide new customers through the platform, ensuring they understand its features and can leverage it effectively. - Actively collect and analyze feedback from clients to drive product improvements. - Work closely with the sales, marketing, and product teams to enhance customer experience and product value. - Regularly update the management on customer feedback, success stories, and areas of improvement. Qualifications: - Bachelors degree or equivalent in Business, Marketing, or a related field. - Excellent command over English, both written and spoken. - Prior experience in customer support, especially in SaaS platforms, would be an advantage. - Familiarity with CRM tools, email marketing software, and other related platforms. - Ability to connect with customers, understand their needs, and communicate solutions effectively. - Ability to quickly understand customer issues and guide them towards a solution.