Customer Success Executive

Key Responsibilities:

• Facilitate smooth onboarding processes, ensuring new customers fully understand and leverage our products and services.
• Maintain regular communication with clients, providing proactive support and addressing inquiries promptly to ensure high levels of customer delight.
• Identify and pursue opportunities to cross-sell and upsell relevant products, ensuring customer needs are comprehensively addressed.
• Effectively manage revenue collection, ensure timely payments, and conduct rigorous follow-up for overdue invoices, maintaining revenue assurance.
• Regularly track and report customer feedback and satisfaction levels, highlighting areas for service improvement.
• Collaborate closely with internal sales, finance, and support teams to address client requirements and ensure seamless customer service delivery.

Preferred candidate profile

• Minimum 2-4 years of professional experience, specifically in customer service, account management, or customer success roles, with mandatory experience in payment collections.
• Proven ability to successfully manage client relationships and drive customer retention and growth.
• Exceptional communication and interpersonal skills; proficiency in English and at least two South Indian languages is essential.
• Strong negotiation skills, especially related to payment and collections.
• Adept at problem-solving and handling customer grievances professionally and efficiently.
• Detail-oriented with strong organizational and time management capabilities.
• Proficiency in CRM tools and Microsoft Office Suite (Excel, Word, PowerPoint).