Customer Services Representative

Job Title: Customer Service Representative – Inbound International Voice Process
Location: Sanpada, Near Vashi Station
Shift Timing: Night Shift
Experience Required: 6 Months–1 Year (International BPO)

Job Overview:

We are seeking a proactive and customer-oriented Customer Service Executive to manage inbound calls from international clients. The ideal candidate will possess excellent communication skills, a customer-first mindset, and the ability to handle queries with patience and professionalism. This role is focused on providing timely resolutions, accurate information, and maintaining a high level of customer satisfaction.

Key Responsibilities:

• Handle inbound calls from international customers with professionalism and courtesy.
• Understand and resolve customer queries, concerns, and service-related issues.
• Provide accurate and clear information related to products and services.
• Ensure a smooth and satisfying customer experience in every interaction.
• Follow standard operating procedures and quality benchmarks.

Requirements:

• Good spoken English with a clear and neutral or US/UK accent.
• 6 months to 1 year of experience in an international voice process (inbound).
• Comfortable working night shifts and handling international clients.
• Strong problem-solving abilities and basic knowledge of CRM tools.

Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹35,000.00 per month

Benefits:

• Health Insurance

Schedule:

• Fixed Shift
• Monday to Friday
• Night Shift (US Shift)

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance

Schedule:

• Evening shift
• Fixed shift
• Monday to Friday
• Night shift
• UK shift
• US shift

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person