Customer Service Trainer

The Customer Service Trainer position at Airvincible in Indore is a full-time on-site role where you will be responsible for developing and delivering training programs to ensure all customer service representatives are well-trained and confident in handling customer interactions. Your main tasks will include evaluating the training needs of the team, creating training materials, conducting training sessions, monitoring progress, and providing ongoing coaching and support to maintain high levels of customer satisfaction. To excel in this role, you should possess strong customer service training and customer service skills, along with excellent interpersonal and communication abilities. Your goal will be to guarantee customer satisfaction through effective training programs that you create and deliver. You should be adept at working independently as well as collaboratively within a team environment. Ideal candidates for this position will have experience in creating and delivering impactful training programs, excellent written and verbal communication skills, and a background in a BPO or customer service environment is a plus. While a bachelor's degree in a related field is preferred, relevant experience and skills will also be considered. Join us at Airvincible, where we strive to provide simple yet effective solutions for all customer service needs through technology-backed expertise and dedicated supervision.,