Customer Service Specialist

About the Company

The Ayurveda Experience is Americas largest online Ayurvedic house of brands that markets natural, herbal skincare, body care, haircare products and wellness supplements. Advanced in 4 continents and having spread its wings in about 20+ countries, with over 1.5 Million customers from the US, UK, Canada, Australia, New Zealand, Germany, France, Italy and Spain, India, Japan, Singapore, South Korea and more, with thousands of 5-star reviews.

Website : https://transformative.in/

US Store : https://theayurvedaexperience.com/

India Store : https://tae.in/

UK Store - https://theayurvedaexperience.co.uk/

Singapore Store - https://sg.theayurvedaexperience.com/

Japan Store - https://jp.theayurvedaexperience.com/

Role & Responsibilities :

• Maintaining a positive, empathetic, and professional attitude toward customers always.

• Serves customers by providing product and service information and resolving product and service problems.

• Attracts potential customers by answering product and service questions and suggesting information about other products and services.

• Knowing our products inside and out so that you can answer questions.

• Handling queries from international customers on call, Email & social media.

• Candidate should be flexible to work in rotational shifts, specifically US timelines.

Requirements:

• Excellent fluency in spoken language of Italy

• Capable of speaking in European accent (preferred)

• Strong command over written language of Italy

• Min 1+ year of experience in providing support in respective Language

• Candidate with experience of providing support to international customers on call or chat process will be preferred

• Proven work experience of Customer interactions.

• Hands on experience with MS Office and internet research

• In-dept understanding of customer service practices

• Excellent written and verbal communication skills in English

• Teamwork and motivational skills\Ability to handle multiple tasks, work in a fast- paced environment and meet deadlines.

• Should be Flexible for Rotational Shifts and Rotational Weekly Offs

• Good follow up skills

We are a hardcore, fast-growth focused environment and a place where only dedicated, stable, dependable individuals who are willing to immerse themselves completely to this cause can thrive.