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Customer Service Representative

1 years

2 - 4 Lacs

Posted:1 week ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Service Executive – International Voice Process

Location: Sanpada, Navi Mumbai
Job Type: Full-Time
Shifts: Night Shifts (Based on International Time Zones)
Experience: 6 Months – 1 years

Job Description:

We are looking for a dedicated and customer-focused Customer Service Executive to handle international voice-based interactions. In this role, you will be responsible for addressing customer queries, resolving issues, and ensuring customer satisfaction through professional communication over the phone.

Key Responsibilities:

  • Handle inbound calls from international customers.
  • Assist customers with queries related to products, services, or complaints.
  • Provide accurate and timely information while ensuring a high standard of customer service.
  • Document customer interactions in the CRM system.

Requirements:

  • Good verbal communication skills in English .
  • Willingness to work in night shifts or rotational shifts.
  • Good problem-solving skills and customer-centric attitude.
  • Prior experience in a voice process (international or domestic) is an advantage.

Benefits:

  • Performance-based incentives.
  • On-the-job training and career development opportunities.
  • Health insurance and other benefits as per company policy.

Job Type: Full-time

Pay: ₹18,000.00 - ₹35,000.00 per month

Benefits:

  • Health insurance

Schedule:

  • Fixed shift
  • Monday to Friday
  • Night shift
  • UK shift
  • US shift

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person

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