Customer Service Rep I

1 - 2 years

1 - 2 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Operations Support Executive

Duties / Responsibility

  • Keeping check and control on SLA & optimizing it by Planning and operational efficiency to meet organizational goals.
  • Managing customer expectations and escalations.
  • Fair knowledge of Helpdesk operation, Cash in transit,Insurance process
  • Must be of aware of regulatory guidelines by authorities
  • Capabilities to adopt frequent changes in scope and delivery as per business & customer requirement
  • Should be able to communicate with customer & internal stake holder.

Citification & Skills

  • Must have Bachelors / Masters degree
  • Must possess exceptional communications skills as he deals with people from the top management, clients, customers, and staff. He/she must be analytical, professional and organized.
  • Should know how to work independently and as part of a team.
  • They must have excellent mathematical skills.

Note: Please apply those who are from Mumba

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