Posted:6 days ago|
Platform:
Work from Office
Full Time
We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. Roles and Responsibility Manage and resolve customer complaints professionally and courteously. Provide excellent customer service to ensure high levels of customer satisfaction. Develop and maintain strong relationships with customers to increase loyalty and retention. Collaborate with internal teams to resolve complex customer issues. Identify and escalate potential risks or issues to senior management. Maintain accurate records of customer interactions and transactions. Job Requirements Strong knowledge of customer service principles and practices. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to adapt to changing situations and priorities.
Equitas Small Finance Bank
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