Customer Service Officer

Job Description

Job Title: Front Desk Executive

Company: OPPO Mobile India Pvt. Ltd.

Location: Gwalior (Service Center)

Salary: ₹15,000 – ₹20,000 (Monthly)

Employment Type: Full-Time

**ONLY FEMALES ARE PREFFERED

Job Summary:

We are looking for a professional and customer-focused Front Desk Executive to be the first point of contact for our OPPO Service Center in Gwalior. The ideal candidate should have excellent communication skills and a welcoming attitude to ensure a smooth customer experience.

Key Responsibilities:

Greet and assist walk-in customers at the service center.

Register customer complaints and assign tokens or job cards.

Answer incoming calls and handle customer inquiries effectively.

Provide information about product servicing, warranty, and repair timelines.

Coordinate with technicians and service team for timely updates.

Maintain daily logs of customer visits and service details.

Ensure the reception area is tidy and professional at all times.

Requirements:

Minimum qualification: Graduate preferred.

1+ year of experience in a customer service/front desk role preferred.

Good verbal communication in Hindi; Basic English skills are a plus.

Proficient in using computers and MS Office (Excel, Word).

Presentable, polite, and customer-service oriented.

Ability to work independently and in a team.

Perks & Benefits:

Fixed monthly salary (₹15,000–₹20,000)

Performance-based incentives

PF & ESIC

Professional growth and learning opportunities

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Application Question(s):

• Are you having knowldege in dealing with customer

Experience:

• After-sales service: 1 year (Required)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Application Deadline: 01/07/2025
Expected Start Date: 05/07/2025