Customer Service Executive -Voice

0 - 4 years

3 - 20 Lacs

Posted:12 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

We are looking for a customer-focused professional to handle voice-based customer service operations. The ideal candidate should possess strong communication skills, proficiency in handling customer queries across various platforms, and a commitment to delivering excellent service.

Key Responsibilities:

  • Resolve customer queries and complaints in a timely and effective manner
  • Respond to customer inquiries through phone, email, live chat, and other digital channels
  • Maintain strong product knowledge to accurately explain features and benefits
  • Escalate complex issues to relevant teams and follow up for resolution
  • Support customers in navigating self-service tools and online platforms
  • Document customer interactions, feedback, and resolutions in the CRM system
  • Stay updated with company policies, procedures, and industry trends
  • Maintain a positive, professional attitude while ensuring customer satisfaction
  • Participate in training sessions to enhance service skills and knowledge

Skills Required:

client service, customer support, client servicing, crm, communication skills, microsoft office, multitasking, attention to detail, voice process, hindi, marathi, english

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