Customer Service Executive

As a Customer Service Executive at Tech Mahindra, located in the Gurgaon Division, Haryana, India, you will have the opportunity to work from the comfort of your home while delivering exceptional customer support. Your primary responsibilities will include handling customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction. The ideal candidate for this role should possess excellent communication skills, demonstrate a customer-centric approach, and thrive in a fast-paced work environment. You will be expected to interact with customers through various channels such as phone, email, and chat, providing professional and timely responses. It is imperative to identify and address customer issues effectively, ensuring a high level of satisfaction. Maintaining a profound understanding of Tech Mahindra's products and services is essential to deliver accurate information to customers. Additionally, you will be responsible for documenting customer interactions, conducting follow-up communications, and collecting feedback to enhance our customer service processes. Collaboration with other departments, adherence to company policies and compliance guidelines, as well as meeting performance targets for customer service excellence are key aspects of this role. The successful candidate should hold a minimum educational qualification of 12th Pass, with higher qualifications considered advantageous. Having 1-3 years of experience in customer service or a related field is preferred. Excellent verbal and written communication skills in English, technical proficiency in customer service software and CRM systems, strong problem-solving abilities, and a customer-first attitude are essential qualities for this position. The ability to multitask, work independently, and demonstrate reliability are also crucial attributes. In return for your dedication and expertise, Tech Mahindra offers the benefits of flexible work-from-home arrangements, a competitive salary package, potential performance-based incentives, opportunities for career growth within the organization, and a supportive and collaborative team environment. If you believe you possess the requisite skills and experience to excel as a Customer Service Executive at Tech Mahindra, we invite you to apply and become a valuable member of our dynamic team.,