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Spencers Retail
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Customer Service Executive (In Store Customer Service)

Customer Service Executive (In Store Customer Service)

Spencers Retail

0 - 5 years

|

3 - 4 Lacs

Bengaluru Mumbai (All Areas)

Posted:1 week ago| Platform:

Apply

Skills Required

Communication Skills Customer Service Solving Queries Customer Retention Customer Handling upselling Cross Selling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Please note:

This position requires you to assist customers during their visits at the store, to ensure a positive shopping experience.

Roles & Responsibilities:

Greet and assist customers in a friendly and professional manner.
Act as the first point of contact for customer inquiries, assisting with product information, pricing, and locating items within the store.
Provide recommendations and assist customers in finding suitable products to meet their needs.
Resolve customer issues efficiently, ensuring a positive resolution and a satisfied customer.
Handle a variety of tasks, including answering phones, processing orders, and resolving customer complaints.
Be adaptable to changing customer needs and preferences.
Build and grow the client base by focusing on strategic selling techniques and communicating proactively with existing and potential customers.
Develop personalized shopping experience for all customers by providing individualized attention along with prevailing knowledge of products and trends.
Develop and maintain professional relations with customers to ensure repeat business.
Stimulate feedback to improve further customized service.
Fulfil daily targets of attending to customers, ABV and Sales targets, Gift Card sales targets, etc.

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Spencers Retail

Spencers Retail

Retail

Noida

5000+ Employees

3 Jobs

Key People

Devendra Chawla

CEO
Amit Khetan

CFO
Vikram Khetan

COO

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