AGM BOSS is looking for a dedicated and organized Customer Service Coordinator to join our team. In this role, you will be the first point of contact for customers, helping to manage and resolve their issues efficiently. You will be responsible for handling incoming calls, emails, and support requests, ensuring that all cases are properly documented and routed to the appropriate teams. Your role is crucial in maintaining high customer satisfaction by providing clear communication and timely resolutions.

Key Responsibilities

Answer incoming calls and respond to emails through the support portal.
Create and manage cases, routing them to the appropriate team for resolution.
Review and resolve customer issues related to account administration, contract entitlements, product registration, and web-based support access, following company policies and procedures.
Process transactions and perform accounting tasks such as account maintenance, recording entries, and handling payments.
Generate clear and concise case notes and documentation.
Collaborate with team leads on cases that require assistance from other departments or are more complex.
Ensure adherence to case management rules to facilitate quicker resolutions and maintain a manageable workload.

Skills and Qualifications

Preferred background in commerce or a related field.
3+ years of experience in customer service.
Familiarity with Microsoft 365.
Experience in pricing, negotiation, contracting, general accounting, financial systems implementation, financial reporting, and budgeting.
Strong customer handling skills and active listening.
Ability to communicate clearly and professionally in both Punjabi and English, verbally and in writing.

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Customer Service Coordinator