Customer Service

Your purpose at Avient Corporation is to be an innovator of materials solutions that help customers succeed, while enabling a sustainable world. Innovation goes beyond materials science; it is powered by the passion, creativity, and diverse expertise of 9,000 professionals worldwide. Whether you're a finance wizard, a tech enthusiast, an operational powerhouse, an HR changemaker, or a trailblazer in materials development, you'll find your place at Avient. Join the global team and help shape the future with sustainable solutions that transform possibilities into realities. Your unique perspective could be the key to the next breakthrough! The Customer Service Representative is the primary point of contact for an assigned group of customer accounts. Your role is to serve as the face to the customer by providing value-added services that grow the business. You will respond to and manage internal and external customer requests, orders, concerns, suggestions, and complaints. Internally, you will interact, gather information, and coordinate activities with sales staff, production planning, logistics, technical services, and external vendors. It is essential to be aware of Lean Six Sigma principles and initiatives, and to take responsibility and use sound judgment in decision-making and problem-solving. As a representative of Avient Corporation, you are required to follow and communicate Avient business practices to customers and demonstrate the Avient Code of Conduct, ethics, and values daily. Confidentiality of Avient and customer information must be maintained appropriately. Your work is autonomous on a day-to-day basis and requires five years of experience. **Essential Functions:** - Provide customer-focused service to assigned accounts. - Respond to and manage customer orders from order entry to delivery and invoicing. - Understand and communicate the value of products and services. - Understand customers" products, services, business operations, and needs. - Communicate effectively over the phone and electronically. - Use various systems to enter and complete transactions. - Accomplish work within set timeframes. - Serve as a key inside contact for a specific customer/seller base. - Process incoming orders, confirm pricing and product availability. - Advise customers of order status. - Provide relevant customer information to other departments. - Timely and accurately administer sales orders, customer complaints, material returns, and credits. - Answer price and availability questions. - Respond to customer literature requests. - Follow all applicable ISO procedures. - Maintain customer service-related information for customer accounts. - Process new customer/update requests. - Provide market or account intelligence gained through customer contact. - Participate in customer calls and visits with sellers. - Proactively communicate with product supply representatives and the shipping department regarding any order changes initiated by customers. - Work with sellers and PSRs to reduce aged inventory. - Perform other projects/duties as assigned. **Desired Candidate Profile:** - Good command of email communication and working on computers. - Good Communication Skills. - Proficiency in MS Office. **Education & Qualifications:** - Bachelor's in any Discipline. - Sales & Customer Service experience. - Professional work experience of more than 3 years in a similar role. - Candidates who have worked for a manufacturing company. - Candidates from the Polymer, Pigments, and chemical industry are preferred. At Avient, all global employees are considered leaders. The six most important behaviors for driving the strategy and culture are playing to win, acting customer-centric, driving innovation and profitable growth, collaborating seamlessly across Avient, and motivating, inspiring, and developing others and yourself. By embodying these behaviors, you will accelerate your ability to achieve Avient's strategic goals, meet customer needs, and accomplish your career goals.,