On-site
Full Time
Job Responsibilities:
· Provide first call resolution for all customer enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.
· Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, etc.) to ensure customer confidence, satisfaction and loyalty.
· Achieve individual revenue and customer service targets to support delivery of team/departmental targets.
· Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes.
· Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.
· Maintain data protection and confidentiality for both staff and customers, ensuring attention to detail in all bookings.
· Be the voice of the brand.
· Support other departments as required.
· Adhere to company regulatory requirements such as data protection, data privacy etc
Job Types: Full-time, Permanent
Pay: ₹500,000.00 - ₹550,000.00 per year
Schedule:
Application Question(s):
Work Location: In person
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