Customer Service Associate

Job Description

Job Responsibilities: · Provide first call resolution for all customer enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance. · Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, etc.) to ensure customer confidence, satisfaction and loyalty. · Achieve individual revenue and customer service targets to support delivery of team/departmental targets. · Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. · Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills. · Maintain data protection and confidentiality for both staff and customers, ensuring attention to detail in all bookings. · Be the voice of the brand. · Support other departments as required. · Adhere to company regulatory requirements such as data protection, data privacy etc Job Types: Full-time, Permanent Pay: ₹500,000.00 - ₹550,000.00 per year Schedule: Rotational shift Application Question(s): Are you comfortable with voice process ? Are you comfortable with rotational shifts ? Are you comfortable with the salary range ? Salary for this position is INR 40 K PM Net Language: English (Required) Work Location: In person