Customer Service Associate

You will be the bridge between our learners and our team. Your job is to ensure a smooth, caring, and organized experience for every student, from first inquiry to final certification.

Key Responsibilities:

• Respond to WhatsApp, email, and call queries with warmth & clarity
• Guide potential students about courses, workshops & enrollment
• Follow up with leads & assist with payments/registrations
• Help manage student queries during and after sessions
• Maintain records of enrollments, feedback & certificates
• Coordinate with internal teams for scheduling, links & resources
• Handle concerns or complaints with empathy and resolution

What We’re Looking For:

• Good communication in Hindi & English
• Polite, patient, and composed — even under pressure
• Ability to manage multiple chats & follow-ups efficiently
• Basic tech knowledge (Google Sheets, Zoom, WhatsApp, email tools)
• Experience in ed-tech, healing, or online course support is a plus
• Bonus: Interest in healing, therapy, or mind sciences

You’ll Fit In If You:

• Believe in helping others with kindness
• Are organized, punctual & solution-focused
• Want to work in a peaceful, purpose-led environment
• Are eager to grow with a fast-expanding spiritual education platform

Job Types: Full-time, Permanent, Fresher

Pay: From ₹12,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Paid time off

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus

Work Location: In person

Application Deadline: 27/06/2025