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Deutsche Bank
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Customer Service Analyst

Customer Service Analyst

Deutsche Bank

1 - 5 years

37 - 40 Lacs

Chennai

Posted:1 day ago| Platform:

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Skills Required

customer service customer complaints sales account opening branch operations service operations customer relationship customer care business development customer support shares marketing kyc front office vendor closure

Work Mode

Work from Office

Job Type

Full Time

Job Description

:
Job TitleCustomer Service Analyst
LocationChennai, India
Role Description

The Client Service Analyst is responsible for assisting with client issues proactively, efficiently and to the satisfaction of the client, within assigned portfolios.

Typically working under the guidance of the Client Services Manager and/or Client Services Specialist, they provide administrative and analytical support in the daily administration and coordination of assigned clients/accounts; servicing of client enquiries, escalation of client issues, the administration of client service issues including SLA's, preparing client reporting, in some cases assisting with on-boarding activities for new and existing clients and working with Operations to ensure products/services are set up for their client base.

What well offer you

100% reimbursement under child care assistance benefit (gender neutral)

Sponsorship for Industry relevant certifications and education

Accident and Term life Insurance

Your key responsibilities

Provide Service and Operations support to the branch customers

Ensure that DB standards with respect to Customer Service, Compliance, Operations and Corporate Security are adhered to

Ensure total compliance of al regulatory and compliance guidelines (both internal and external)

Single point contact for Branch Operations and Service

Operations Representative at the Branch Service

Manage all Branch Customer service related activities

Ensure that all branch transactions are processed accurately and timely.

Responsible for maintaining customer complaints/request records at the branches

Responsible for Overall Customer Service at the branch. Measured through

Customer complaints pertains to the branch

Service Request Pending

Other source of information such as customer service survey

Your skills and experience
Operations and Controls

Manager all Operations related activities at the Branch

Gate keeping for account opening, Demat Account opening , Insurance and Investment forms

Suspense Account Monitoring

Daily Report Monitoring

KYC Regularisation and KYC Renewal monitoring

Minimize /control Ops Loss

Conduct training for Sales/Frontline staff on KYC and other key operational processes

Dissimilation of Key Operational circulars to the front office staff

Responsible for ensuring Fee/Charges from customers are levied for transactions processed at the branches and any exceptions are reported

Ensure satisfactory audit rating in all internal as well as external audits

Business Support

Source leads/referrals from walk-in / existing customers and minimize time lag between referral & closure of business

Ensure achievement as per Service Score Card on deepening the non-qualified customers through customer contact management

Structured service call for all the new to bank customers and qualified / non-qualified customer base

Cost

Ensure that Branch Ops and Service related costs are kept as per the budget

Continuously review cost to ensure cost rationalization is done in terms of Vendor and People Cost.

People

Training and Development of Ops and Service Resources

How well support you

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Deutsche Bank

Banking and Financial Services

Frankfurt

approximately 84,000 Employees

2372 Jobs

Key People

Christian Sewing

CEO
Karl von Rohr

President
Garth Ritchie

Former Head of Corporate & Investment Bank

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Customer Service Analyst