CUSTOMER RELATIONSHIP MANAGER-DM-GAYA

As a Customer Relationship Manager at Aditya Birla Sun Life Insurance Company Ltd, your primary responsibility is to drive the insurance business from the assigned team and orphan database across various campaigns. Your role involves ensuring pre and post-sales support and services to clients and the team, with a focus on achieving targets and maintaining consistent business growth every quarter. In this role, you will impact various dimensions including managing a direct team of 5-7 individuals, achieving FYP targets of approximately Rs. 8 million, meeting NOP targets of 200-250, and handling renewal collections on an orphan base amounting to 20-30 crores of AUM. Key challenges you may face include driving the adoption of a Service to Sales approach for orphan customers, implementing a differentiated and segmented approach to campaigns, and managing attrition among the frontline sales force while dealing with limited availability of quality talent. Your principal accountabilities include implementing a loyalty model by maintaining relationships with orphan customers, up-selling through campaigns, ensuring renewal collection and AUM conservation, and achieving premium and NOP targets. Additionally, you will be responsible for smooth sales processes, allocating leads, monitoring performance, and guiding the team on sales processes and closures. To maximize business potential, you will need to communicate process changes effectively, ensure sales and service aspects run smoothly, place the right people in the right roles, and execute the appropriate business acquisition methods. Recruitment and training of the team, managing attrition, and continuous skill enhancement through on-the-job training are also crucial aspects of your role. Your direct reports, the Direct Sales Executives, are expected to achieve sales and health targets as per their goal sheets. You will interact with internal stakeholders like Support Executives, Trainers, HR, Issuance Coordinator, and Client Service on a regular basis to ensure smooth operations and service delivery. Externally, you will engage in relationship-building activities for business development. Your job qualifications include a minimum experience level of 2-4 years and a graduate or post-graduate degree. Overall, as a Customer Relationship Manager, you play a vital role in driving insurance business growth, maintaining client relationships, and ensuring the success of various campaigns and targets set by Aditya Birla Sun Life Insurance Company Ltd.,