Posted:5 days ago|
Platform:
On-site
Full Time
The Customer Relationship Executive (CRE) will be responsible for building and maintaining strong relationships with customers. This role includes handling inquiries, resolving issues, providing information about travel packages, and ensuring excellent customer service to improve client satisfaction and loyalty.
Key Responsibilities:
· Act as the first point of contact for customer inquiries via phone.
· Understand customer needs and recommend appropriate travel services/packages.
· Resolve customer issues or complaints promptly and professionally.
· Coordinate with sales teams to ensure smooth service delivery.
· Collect feedback and suggest improvements to enhance customer experience.
· Build long-term relationships with repeat clients.
Requirements:
· Graduate in any discipline (preferably in hospitality, tourism, or business).
· Minimum 1–2 years of experience in customer service, preferably in the travel industry.
· Excellent communication and interpersonal skills.
· Customer-oriented attitude with a problem-solving mindset.
· Proficient in MS Office and CRM tools.
· Ability to multitask and work in a fast-paced environment.
Job Type: Full-time
Schedule:
Language:
Work Location: In person
Speak with the employer
+91 6235331555
Bestination Holidays Pvt Ltd
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