Customer Relations Specialist

As a Customer Relationship Executive (CRE) at our company, you will be responsible for handling client phone call inquiries originating from various sources such as newspaper inserts, references, newspaper ads, or marketing activities. Your primary tasks will include validating client information based on our criteria and accurately recording this information in our internal databases. In addition, you will be tasked with scheduling appointments for clients to visit our experience center and personally welcoming and assisting them during their visits. You will act as the liaison between clients and our design teams to address initial requirements and coordinate subsequent meetings as necessary. Following the initial conversations, you will be responsible for arranging and managing further client meetings, providing tours of the experience center as required, and following up with clients to reschedule visits or communicate any additional requirements to internal teams. Furthermore, your role will involve meticulously maintaining records of all client interactions, meetings, and visits to ensure that data is up-to-date and accurate. Overall, as a CRE, you will play a crucial role in facilitating positive client experiences and maintaining efficient communication channels between clients and internal teams.,