Customer Relation Executive

Job Title: Customer Relation Executive

Location: Kannur Branch (Fort Road)

Industry: Travel and Tourism

Qualification: Minimum Bachelor’s Degree

Experience: 1 year preferred (Freshers with strong communication and passion for telesales may apply)

Job Description:

We are hiring a Customer Relation Executive for our Kannur branch. The ideal candidate should have a passion for the travel industry, excellent communication skills, and a keen interest in tele sales and customer service.

Key Responsibilities:

Handle inbound and outbound calls related to travel inquiries and packages

Promote holiday packages and travel services to potential customers

Maintain strong customer relationships through follow-up calls and support

Convert leads into bookings by understanding customer needs and offering suitable solutions

Coordinate with operations and ticketing teams to ensure smooth service delivery

Maintain accurate customer records and sales reports

Key Skills:

Excellent verbal and written communication skills in Malayalam and English

Strong passion for telesales and customer engagement

Interest in the travel and tourism sector

Basic computer knowledge (MS Office, CRM tools)

Ability to work under targets and timelines

Preferred Qualifications:

Graduate in any discipline

Previous experience in a travel agency or tourism-related customer service is an advantage

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Language:

• English (Preferred)

Work Location: In person