611 Customer Queries Jobs - Page 2

We are looking for a highly skilled and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-6 years of experience in telecalling, collections, or a related field. Roles and Responsibility Handle inbound and outbound customer calls professionally. Resolve customer queries and issues promptly and courteously. Meet daily collection targets and maintain high customer satisfaction. Collaborate with internal teams to resolve customer complaints. Provide excellent customer service and ensure long-term relationships. Maintain accurate records of customer interactions and transactions. Job Requirements Proven experience in telecalling, collections, or a related field. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Strong problem-solving and analytical skills. Familiarity with banking products and services is an advantage. Ability to build rapport with customers over the phone. Experience working with inclusive banking institutions is preferred.

International Process - Voice/Chat (MNC) 5 Days working Location - Jaipur & Gurgaon Freshers/Experienced Good Eng communication skills Relocation Bonus-10K Lucrative Incentives Rotational shifts Contact - Harshita - 9334177454 Bharat - 8290697811

International Process - Voice/Chat (MNC) 5 Days working Location - Jaipur & Gurgaon Freshers/Experienced Good Eng communication skills Relocation Bonus-10K Lucrative Incentives Rotational shifts Contact - Harshita - 9334177454 Bharat - 8290697811

Excellent Communication Skills Voice Process Answer incoming communications from customers Connect and resolve issues with customers using via verbal & written communication Customer Centric Convincing Skills Solving Queries Over Call Required Candidate profile Excellent Communication Skills Perks and benefits Salary+Performance Bonus

Identify and pursue new business opportunities to grow the freight forwarding client base. Generate leads through networking, cold calling, emails, and client visits. First point of contact for clients, addressing inquiries and providing solutions. Required Candidate profile Strong communication, negotiation, and interpersonal skills. Experience in customer support and business development with the international process industry is preferred.

Responsible for managing all the Branches under his/her purviewProvide excellent Customer Service for all customer queries / request at the branches Going above and beyond to find solutions to customers' issues Perform all operational tasks for Receipting , Banking and accounting collections at the branchesDrive compliance on statutory and company related policies related to the branches PRINCIPAL ACCOUNTABILITIES Customer Service & Process Improvement / Quality-Drive a culture of Solution oriented FTR Customer Service at branches ,-Drive process for recording and providing resolution to all customer requests / complaints with the prescribed process and SLA-Drive the NPS Score of the branches-Continuously, liaise with other functional teams / C-Ops and drive process improvements thereby reducing / plug instances of complaints Support to Business Team at the Branches:- Coordination on post sanction and processing disbursements (RLAP) ,Post disbursement query clarification and curing as per defined Metrics (All products)-Despatch Handover of documents / Repayment Pouch as per the laid down policies within the defined metrics Control Processes / Compliance at Branches-Cash handling at all branches as per prescribed process -Safe custody of all Disbursement Documents and PDD at the respective Branches in the region-Dispatch of all disbursement related documents to Central operations/Handover of Repayment Pouches to vendors within stipulated timelines as per defined process -Compliance of all statutory requirements / Notice board displays as stipulated by Compliance team from time to time -Ensure robust process control for post collection activities cheque and Cash collection, Banking and Updationwithin agreed SLA DIMENSIONS(List the significant numerical data which will reflect the scope and scale of activities concerning this job) Other DimensionsINTERNAL2(Indication of some of the significant volumes associated with the job like number in team/ staff handled etc) FTR for collections receipt entry for the regionFTR for File validation/ Scanning for Disbursement for the region SR closure TAT % SR closure Cash deposit average TAT4 SKILLS AND KNOWLEDGE(State the minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications and ExperienceGraduateFunctional and Behavioral SkillsProblem solving Being able to solve problemsSelf Motivated and work under tight deadlinesActive listening , Communication and Interpersonal SkillsTeam Management Exposure to Customer Service managementRelevant and total years of ExperienceExperience of 5 to 8 years from NBFC/HFC / Banking Industry5 KEY COLLABORATION NETWORKKey shared accountabilities- Collections, Operations & Sales Function NPS Score of the branches under purviewMission Critical Collaborators- Area Collections Manager Collections TM, Reps Branch Sales Team Operations team6 DECISION RIGHTSOwnsBranch Business Support / Quality documentation / Document Custody / Customer Service / Branch ComplianceInfluencesCustomer Service, NPS Score of the branches under purviewINTERNAL3

Role Overview The Customer Service Associate will play a pivotal role in monitoring and managing AV systems. This position is ideal for individuals with a non-technical academic background (e.g., BCom, BA) who have a strong inclination toward technology and are eager to learn. The Customer Service Associate will ensure the smooth functioning of systems by troubleshooting issues, coordinating resolutions, and maintaining communication with stakeholders. Key Responsibilities System Monitoring & Troubleshooting : Monitor AV systems in real-time using NOC dashboards to identify performance issues. Diagnose basic technical problems and escalate complex issues to technical teams. Maintain accurate logs of incidents and troubleshooting steps. Coordination & Communication : Act as the primary point of contact for clients reporting system issues. Collaborate with internal technical teams and external vendors to resolve problems efficiently. Provide regular updates to clients on issue resolution progress. Documentation & Reporting : Create detailed reports on system performance, downtime, and issue resolution timelines. Document standard operating procedures (SOPs) for recurring tasks and troubleshooting processes. Continuous Improvement : Identify patterns in system issues and recommend preventive measures. Stay updated on advancements in AV technology to enhance support capabilities. Qualifications A bachelors degree in any field (e.g., BCom, BA) with a demonstrated interest in technology. Strong problem-solving skills and the ability to learn technical concepts quickly. Excellent verbal and written communication skills. Basic familiarity with Microsoft Office tools; knowledge of ticketing systems is a plus. Ability to work in shifts to ensure 24/7 NOC coverage. Preferred Skills Exposure to AV or IT systems is an advantage but not mandatory. Strong organizational skills with attention to detail. Customer service experience is a plus.

Required Exp: Minimum 1 Year in Customer service International voice exp is mandatory. Qualification: Graduate CTC: Up to 4.5 LPA Location: Bangalore Notice Period: Immediate Joiners Shifts: 24/7 Rotational Contact - Divyanshi(8905115503) Perks and benefits Both Way Cab Allowances and Incentives

Domain: International Customer Support Experience: Minimum 1 Year Qualification: Graduate (Mandatory) CTC: Up to 5.75 LPA Location: Bangalore Notice Period: Immediate Joiners Only Shifts: 24/7 Rotational (US Shifts) Contact - Divyanshi(8905115503) Perks and benefits 2 ways CAB Allowances and Incentives

We are Hiring for Non voice process !! Qualification : Grad / UG ( Min 1yr exp ) Location:Bangalore Salary:Upto 35K+inc Shifts :Rotational Virtual interview !! Call or whatsapp manya @8105833817 Required Candidate profile Communication skills. Service reps should be pleasant and empathetic while they're interacting with customers. Competent technical knowledge. Ability to multitask.

all detractors to gather feedback Identify issues with product/service Document and share insights Escalate to relevant teams Maintain a positive, empathetic tone Meet KPIs for calls and resolution Support training and projects

We are looking for a highly skilled and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-5 years of experience in telecalling, collections, or a related field. Roles and Responsibility Handle inbound and outbound calls to customers for various banking services. Resolve customer queries and issues professionally and promptly. Meet daily collection targets and maintain accurate records of customer interactions. Provide excellent customer service and ensure satisfaction. Collaborate with internal teams to resolve customer complaints and concerns. Maintain confidentiality and adhere to data privacy policies. Job Requirements Any graduate degree from a recognized university. Proven experience in telecalling, collections, or a related field. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Strong problem-solving and analytical skills. Familiarity with banking products and services is an advantage.

We are looking for a highly skilled and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 3 years of experience in telecalling, collections, or a related field. Roles and Responsibility Handle inbound and outbound calls to customers for various banking services. Resolve customer queries and issues professionally and promptly. Meet daily and monthly targets for call volume and resolution rates. Collaborate with internal teams to resolve complex customer issues. Provide excellent customer service and maintain high levels of customer satisfaction. Identify and escalate potential fraud cases to senior management. Job Requirements Minimum 3 years of experience in telecalling, collections, or a related field. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Basic knowledge of banking products and services is an advantage. Strong problem-solving and analytical skills. Ability to build rapport with customers over the phone. Experience working with Assets Inclusive Banking - SBL. Ref number: 1390587.

Capable of handling customers service requests. Coordinate with insurance company and workshop for accident management. Provide Customers with technical information for the upkeep of the vehicle. Responsible for maintaining healthy relation.

Required Skills: Should have minimum 1 year of experience in International voice process Business support background is an added advantage Strong communication skills (both verbal and written) Ability to handle both voice and non-voice HR support tasks. Experience working in an international HR environment preferred. Strong problem-solving and multitasking abilities. Note Night shift Only one way cab - Drop will be provided Immediate joiners preferred Candidates with experience in domestic or non-voice processes are not eligible Candidates whose experience is entirely in technical support are not eligible

Roles and Responsibilities Handle customer complaints and grievances in a professional manner. Resolve customer queries and concerns through effective communication. Upsell products or services to customers based on their needs and preferences. Manage multiple tasks simultaneously with accuracy and efficiency. Maintain accurate records of all interactions with customers.

WHATSAPP YOUR RESUME - GAGAN GUPTA - 7838781484 We are hiring for International Voice Process Customer Support roles with Teleperformance. Looking for candidates who are passionate about delivering excellent customer service to international clients. PROFILE - CUSTOMER SERVICE EXECUTIVE/SENIOR CUSTOMER SERVICE EXECUTIVE/SALES EXECUTIVE SALARY - 24K IN HAND TO 40K IN HAND + LUCRATIVE INCENTIVES FREHER SALARY - 24K IN HAND FOR EXPERIENCE - UPTO 40K IN HAND BOTH SIDE CAB PROVIDED ROTATIONAL SHIFTS 5 DAYS WORKING 2 ROTATIONAL WEEK OFFS WORK LOCATION - GURGAON / NOIDA Preferred candidate profile Key Responsibilities: Handle inbound/outbound calls and resolve customer queries Ensure customer satisfaction with timely and professional solutions Follow communication scripts and standard procedures Work in rotational shifts (including night shifts) Eligibility: Graduates/Undergraduates can apply Must have excellent spoken English International voice process experience preferred Freshers with exceptional communication skills are also welcome Shift & Schedule: Rotational Shifts (24x7) 5 Days Working Location: Noida or Gurugram (Candidate must be open for either location) Perks and Benefits: Attractive salary + Huge incentives Cab facility provided Opportunities for career growth Note: You will be screened and aligned to a suitable process based on your communication skills and experience. WHATSAPP YOUR RESUME - GAGAN GUPTA - 7838781484 https://chat.whatsapp.com/B8x5fXWbSNg1D0JDqHXusg

CEC Officer - Inbound - Privy-Customer Experience Center-Contact Centre Inbound CEC Officer - Inbound - Privy DepartmentCustomer Experience CenterLocationThane/BangaloreReporting RelationshipCEC Team Leader - InboundPosition GradeAssistant Manager/Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Role & responsibilities Overall responsibility and controlling of post-sales activities and back-end operations of all residential & commercial projects including booking logins, issuance of letter of allotment, execution of buyers agreement, TPA Execution, transfers, refunds, cancellations, fund transfer, merger of units, recovery & collections, final demand notice, reminders, development and offer of possession and registry etc. Responsible to implement and monitor CRM processes and customer life cycle management Liaise with the Accounts, Sales Marketing and the legal department. Responsible for strategy formulation and implementation to increase collection To ensure regular follow up with customers, brokers and banks by way of phone calls, emails, reminders, pre-cancellation letters etc. for collection. Candidate must have knowledge of documents in case of transfer, unit shifting, addition & deletion of applicant, possessions & registry. Build and maintain various data reports for customer centered metrics. Preferred candidate profile Good understanding of RERA, GST, other regulations and documentation, Execution of TPA, issuance of PTM, NOC from project funded bank and mark the property lien for timely disbursement. Ensure and monitor completeness of the data and documentations for transfers, name addition, name deletion of allottee, transmission of property, swapping of units, transfer of funds, vetting of booking form and Builder Buyer Agreement, service maintenance agreement, Tri-partite Agreement draft before finalization Experienced in strategy formulation and implementation to increase collection, ensure regular follow up with customers, brokers and banks by way of phone calls, emails, reminders, pre-cancellation letters etc. Good Working Interpersonal and Negotiation Skills and having background of Qualified Graduate will be preferred Skilled in data analysis and presentation and reporting to the management Having exposure of Team handling skills. Having experience in Real-Esate industry preferred. Salary - 8- 11 LPA Location - Sector-67, Noida

Make outbound calls to potential and existing clients to explain products, answer queries, and resolve concerns. • Generate and qualify leads by identifying potential customers interested in our offerings. • Handle customer inquiries, complaints, and service-related issues with professionalism and empathy. • Follow up on leads to ensure consistent engagement and successful closures. • Maintain accurate and up-to-date customer interaction, lead information, and sales data records. • Coordinate effectively with internal departments including factory and logistics teams to ensure timely deliveries. • Provide feedback from clients to internal teams for continuous improvement. Kindly Share Updated Resume at t.globalzonehr@gmail.com

Virtual interviews Hiring for BPO International process 5 Days rotational shifts 2 days rotational offs Excellent communication mandatory Contact drop cv on 8826770027 - Shivam 7428370506 - Ritu

Job Title: Customer Support Executive Domestic BPO Location: Viman Nagar, Pune Job Type: Full-Time Industry: BPO / Call Center Shift: Day Shift for female (Domestic) Experience: 0 4 years Education: HSC (12th Pass) / Graduate Language Requirement: English Job Description: We are hiring energetic and customer-focused individuals to join our Domestic BPO team in Viman Nagar, Pune. As a Customer Support Executive, you will be the first point of contact for our customers, assisting them with inquiries, complaints, and support via phone. Key Responsibilities: Handle inbound customer calls for queries, complaints, or product/service support. Resolve issues efficiently and provide accurate information. Maintain customer satisfaction through effective communication and problem-solving. Record and update customer interactions in the CRM system. Escalate unresolved issues to appropriate internal teams. Meet daily and monthly targets (call volume, resolution, satisfaction, etc.). Required Skills: Good communication skills in English. Basic computer knowledge (typing, CRM usage, data entry). Polite, patient, and customer-oriented approach. Ability to work in a fast-paced environment. Qualifications: Minimum HSC (12th pass); graduates preferred. Prior experience in a call center is an advantage but not mandatory. Freshers are welcome. What We Offer: Fixed day shift with Sundays off (based on process).

Role & responsibilities To be responsible for making outbound calls on a daily basis using data provided . To work closely with the Service Manager and service team to ensure leads are generated within various business sectors. To convert the calls to service appointments. Preferred candidate profile Perks and benefits

Hiring: Voice Process Customer Support (BPO) Require Min. 1 Year experience into BPO Should have fluency in English and Hindi Location : Bangalore (Work from Office) CTC : Up to 3.2 LPA Shift : Day Working Days : 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only Qualification : Any Graduates About the Role We are hiring Customer Support Executives (Voice Process) for a leading BPO. This role involves handling customer queries through calls, ensuring excellent customer satisfaction.

Role & responsibilities * Set store sales plans and quotas aligned with business objectives. * Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy. * Implement production, productivity, quality, and customer service standards. * Recommend product lines and ensure appropriate merchandise mix. * Drive sales, margin, shrink control, inventory management and cost optimization. * Manage commercials and statutory compliance. * Manage performance and foster teamwork among store staff. * Identify and develop talent for critical positions. * Address customer feedback to improve service and processes. * Stay updated on competition and manage customer escalations. * Drive local events and promotions as per marketing calendar. * Promote a "Customer Obsessed Culture" to prioritize customer centricity.