Customer Quality Engineer

ensuring products and services meet customer expectations and quality standards

• Customer Communication and Relationship Management:

  Acting as the primary point of contact for customer quality issues, building strong relationships with key customer contacts, and providing timely updates on quality concerns.

• Complaint Management and Root Cause Analysis:

  Investigating and resolving customer complaints, conducting thorough root cause analysis (using tools like 8D, 5Why, or Ishikawa diagrams), and implementing corrective and preventative actions.

• Quality Assurance and Control:

  Overseeing quality standards, monitoring product and process performance, and ensuring compliance with customer-specific requirements and industry standards.

• Process Improvement:

  Identifying areas for improvement in the manufacturing process, collaborating with cross-functional teams, and implementing changes to enhance product quality and customer satisfaction.

• Data Analysis and Reporting:

  Collecting and analyzing data related to customer quality, generating reports, and providing insights to drive continuous improvement.

• Support for New Product Launches:

  Participating in new product development and launch activities, ensuring quality requirements are met, and coordinating with customers on sampling processes.

• Audits and Assessments:

  Conducting or supporting internal and external audits to verify the effectiveness of quality management systems and corrective actions.