146 Customer Operations Jobs - Page 4

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years Language - Ability: English(International) - Advanced About Accenture What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Skill required:Customer Service/Contact center operations in Retail Banking- In this role, you will be responsible for overseeing and managing various retail banking operations, including account opening and maintenance, probate services, and legal order processing. You will ensure compliance with regulatory requirements, streamline processes, and provide excellent customer service. The ideal candidate will have extensive knowledge and hands on experience in managing customer operations in the retail banking space (Front Office and Backoffice operations) for card and payment servicesa transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Plan, deliver and execute project(s) and program(s) Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g. client-site, delivery center) Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s) Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies Manage staffing & peoplePlatform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Customer Service Management Adaptable and flexibleAbility to work well in a teamStrong analytical skillsWritten and verbal communication Process-orientation Client Management Develops and manages key internal/external client relationships. Demonstrates thorough understanding of client relationships/business practices.Evaluates, responds to, and tracks/trends client feedback in areas of responsibility to promote client satisfaction. Demonstrates business and industry acumen to initiate and/or develop client relationships. Performance Management Oversees and promotes consistent application of human resource processes including performance management, career development, salary review, and resource allocation within area of responsibility. Manages team mix to the standard pyramid for type of Client Service Team/Service Delivery Team, headcount, macro resource load balance (rolling 3 months), utilization, overtime etc. and escalate issues when required according to established practices.Customer Care Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsReportingAccountable for the following: Delivering weekly and monthly status reports including SLA/KPI results, operations-related issues and risks, performance improvement opportunities and financial performanceReviewing daily reports including productivity and quality reports, capacity plan and actuals, end of shift reports, attendance logs and critical issues/concerns which need to be endorsed for follow up and actions during the next shift. Qualification Any Graduation

Banking/Finance/Securities/Insurance Background Exp in Operations Exp in Financial Transactions Proficient in MS Excel English Fluency Flexible at Work Customer Operations Process Associates

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do "You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance." What are we looking for "Adaptable and flexibleAbility to perform under pressureProblem-solving skillsAbility to establish strong client relationshipStrong analytical skillsAdaptable and flexibleAbility to perform under pressureProblem-solving skillsAbility to establish strong client relationshipStrong analytical skills" Roles and Responsibilities: "In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts" Qualification Any Graduation

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Inbound Sales Management Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Customer Experience (CX)Adaptable and flexibleAbility to perform under pressureProblem-solving skillsAgility for quick learningStrong analytical skillsIn this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: German - Elementary About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do HR Service Delivery is a process under Talent & HR and consists in managing, providing support or interacting with following sub-processes:Benefits; Health & Pension Provider Management; Case Management; Workforce & Data Administration; Base & Incentive Pay Administration; Compensation & Payroll; Recognition and Rewards; Salary Survey Management; Contact Center Support; HR Portal; Global Mobility; Process Pre-Payroll; Process Time Management; Agent Training/ Learning and Communications; Quality Assurance; Reporting; Technical Support and Administration; Workforce Management; Document Production; Employee & Job Data Change; Exit Management; Organization & Position Management, Onboarding ManagementRoles and Responsibilities:processes transactions for different clients and business processes in various systems communicated by direct management with the help of different tools. demonstrates knowledge of processes and related systems to effectively perform their responsibilities. solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems outside procedure.Job requirements:Solves situations related to policy holders /clients/ third party providers/collaborators queries with the help of specific HR proceduresEnsures the accuracy of the documents processed according to the norms / objectives set by the direct managerUpdate processes and procedures reflecting the acknowledged changesDevelops good client relationships and raises in time the risks related to client management / satisfaction Subject to regular local supervision of progress against results.Proactively performing preventive quality controls and taking corrective actions when errors occur What are we looking for General requirementsUpdate and maintain various systems/tools per standard process documentation Execute transactions with minimal direction, enter data and retrieve information from group specific system (new employees initially require supervision / support) Audit your own data entry for accuracy and applying the necessary correctionsConduct data verification to ensure the required resultRespond to various requests for information, as needed. Escalate to supervisor as appropriate File, archive and retrieve documents (paper-based and electronic) using filing standards Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for grammar, syntax, and punctuation to ensure professional and ethical communication.Respond to information requests by searching, summarizing research results and compiling in requested format Follow established policies, procedures and methods Participate in process improvement initiatives or special projects as assigned Meet established goals and objectives. EXPERTISEKnowledge process:Expected to be knowledgeable about their own work, responsibilities & objectives and the work performed by their team.DECISION MAKINGImpact & Risk:Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a daily to weekly or monthly basisExpected consequences for mistakes in their work would include missing personal or team deadlines and may be escalated to their direct supervisorInvolved in risk mitigation decisions for their own work or their immediate teamAuthority:Expected to contribute to decisions related to their own workSCOPEProblem Solving:Expected to provide solutions for problems related to their own work, and may provide solutions to problems for their immediate teamComplexity:Provided guidance and instructions to help them complete complex activitiesExpected to complete tasks according to procedure Span:Breadth of responsibilities extends to their own projects/work efforts and may extend to the teamCOLLABORATIONTypically, may have frequent exposure to various management levels and expected to do the following in meetings internal or externals Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: Spanish - Elementary About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do HR Service Delivery is a process under Talent & HR and consists in managing, providing support or interacting with following sub-processes:Benefits; Health & Pension Provider Management; Case Management; Workforce & Data Administration; Base & Incentive Pay Administration; Compensation & Payroll; Recognition and Rewards; Salary Survey Management; Contact Center Support; HR Portal; Global Mobility; Process Pre-Payroll; Process Time Management; Agent Training/ Learning and Communications; Quality Assurance; Reporting; Technical Support and Administration; Workforce Management; Document Production; Employee & Job Data Change; Exit Management; Organization & Position Management, Onboarding ManagementRoles and Responsibilities:processes transactions for different clients and business processes in various systems communicated by direct management with the help of different tools. demonstrates knowledge of processes and related systems to effectively perform their responsibilities. solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems outside procedure.Job requirements:Solves situations related to policy holders /clients/ third party providers/collaborators queries with the help of specific HR proceduresEnsures the accuracy of the documents processed according to the norms / objectives set by the direct managerUpdate processes and procedures reflecting the acknowledged changesDevelops good client relationships and raises in time the risks related to client management / satisfaction Subject to regular local supervision of progress against results.Proactively performing preventive quality controls and taking corrective actions when errors occur. What are we looking for General requirementsUpdate and maintain various systems/tools per standard process documentation Execute transactions with minimal direction, enter data and retrieve information from group specific system (new employees initially require supervision / support) Audit your own data entry for accuracy and applying the necessary correctionsConduct data verification to ensure the required resultRespond to various requests for information, as needed. Escalate to supervisor as appropriate File, archive and retrieve documents (paper-based and electronic) using filing standards Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for grammar, syntax, and punctuation to ensure professional and ethical communication.Respond to information requests by searching, summarizing research results and compiling in requested format Follow established policies, procedures and methods Participate in process improvement initiatives or special projects as assigned Meet established goals and objectives.Knowledge process:Expected to be knowledgeable about their own work, responsibilities & objectives and the work performed by their team.DECISION MAKINGImpact & Risk:Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a daily to weekly or monthly basisExpected consequences for mistakes in their work would include missing personal or team deadlines and may be escalated to their direct supervisorInvolved in risk mitigation decisions for their own work or their immediate teamAuthority:Expected to contribute to decisions related to their own workSCOPEProblem Solving:Expected to provide solutions for problems related to their own work, and may provide solutions to problems for their immediate teamComplexity:Provided guidance and instructions to help them complete complex activitiesExpected to complete tasks according to procedure Span:Breadth of responsibilities extends to their own projects/work efforts and may extend to the teamCOLLABORATIONTypically, may have frequent exposure to various management levels and expected to do the following in meetings internal or externals Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: French - Elementary About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do HR Service Delivery is a process under Talent & HR and consists in managing, providing support or interacting with following sub-processes:Benefits; Health & Pension Provider Management; Case Management; Workforce & Data Administration; Base & Incentive Pay Administration; Compensation & Payroll; Recognition and Rewards; Salary Survey Management; Contact Center Support; HR Portal; Global Mobility; Process Pre-Payroll; Process Time Management; Agent Training/ Learning and Communications; Quality Assurance; Reporting; Technical Support and Administration; Workforce Management; Document Production; Employee & Job Data Change; Exit Management; Organization & Position Management, Onboarding ManagementRoles and Responsibilities:processes transactions for different clients and business processes in various systems communicated by direct management with the help of different tools. demonstrates knowledge of processes and related systems to effectively perform their responsibilities. solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems outside procedure.Job requirements:Solves situations related to policy holders /clients/ third party providers/collaborators queries with the help of specific HR proceduresEnsures the accuracy of the documents processed according to the norms / objectives set by the direct managerUpdate processes and procedures reflecting the acknowledged changesDevelops good client relationships and raises in time the risks related to client management / satisfaction Subject to regular local supervision of progress against results.Proactively performing preventive quality controls and taking corrective actions when errors occur. What are we looking for General requirementsUpdate and maintain various systems/tools per standard process documentation Execute transactions with minimal direction, enter data and retrieve information from group specific system (new employees initially require supervision / support) Audit your own data entry for accuracy and applying the necessary correctionsConduct data verification to ensure the required resultRespond to various requests for information, as needed. Escalate to supervisor as appropriate File, archive and retrieve documents (paper-based and electronic) using filing standards Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for grammar, syntax, and punctuation to ensure professional and ethical communication.Respond to information requests by searching, summarizing research results and compiling in requested format Follow established policies, procedures and methods Participate in process improvement initiatives or special projects as assigned Meet established goals and objectives. EXPERTISEKnowledge process:Expected to be knowledgeable about their own work, responsibilities & objectives and the work performed by their team.DECISION MAKINGImpact & Risk:Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a daily to weekly or monthly basisExpected consequences for mistakes in their work would include missing personal or team deadlines and may be escalated to their direct supervisorInvolved in risk mitigation decisions for their own work or their immediate teamAuthority:Expected to contribute to decisions related to their own workSCOPEProblem Solving:Expected to provide solutions for problems related to their own work, and may provide solutions to problems for their immediate teamComplexity:Provided guidance and instructions to help them complete complex activitiesExpected to complete tasks according to procedure Span:Breadth of responsibilities extends to their own projects/work efforts and may extend to the teamCOLLABORATIONTypically, may have frequent exposure to various management levels and expected to do the following in meetings internal or externals Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Delivery Lead Associate Director Qualifications: Any Graduation Years of Experience: 18 to 28 years Language - Ability: English(International) - Advanced About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsibilities/Authorities Experienced Professional in supervisory role, responsible for leading & motivating a large team of professionals with accountability on all Service Delivery parameters such as:1. Service Delivery:Ensures delivery of projects/products based on agreed deadlines and quality assurance parameters as in SLA with clients, understand the client requirements and disseminate them to the team effectively.2. Client Relationship:Candidate will be required to engage client relationship at an elevated level. Expected to serve as a SPOC from client leadership/stakeholders on a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Client Relationship:Candidate will be required to engage client relationship at an elevated level. Expected to serve as a SPOC from client leadership/stakeholders on key initiatives/service delivery. Ability to manage multiple client/deals and ensure smooth delivery and customer satisfaction3. Business Transformation:Drive and facilitates Process Improvements/transformation projects/strategic initiatives. Establish cycle time improvement and span of control for all processes.4. Pre-Sales/Transition:Support Pre-Sales and teams in RFI/ RFP work and domain studies. Design and drive transition framework to ensure smooth transition of new scopes. Adheres to Standard Transition Methodology, validate transition doc Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. Pre-Sales/Transition:Support Pre-Sales and teams in RFI/ RFP work and domain studies. Design and drive transition framework to ensure smooth transition of new scopes. Adheres to Standard Transition Methodology, validate transition documentation, and obtains Client sign-off for every transition process and ensures smooth transition of new processes. Candidate will also be expected to manage feedback (VOC), monitor & implement re-engineering initiatives/ transformation projects5. People Management:Contribute to employee morale and retention strategy, maintain high team morale & satisfaction Levels, resolve issues without escalation, identify trai What are we looking for Customer Service Management Adaptable and flexible Ability to work well in a team Strong analytical skills Written and verbal communication Process-orientation People Management:Contribute to employee morale and retention strategy, maintain high team morale & satisfaction Levels, resolve issues without escalation, identify training needs for the team members and enable the required training Rewards and recognizes employees; tracks and enhances employee performance. Identifies critical resources and creates back-ups. Regularly meets with all team members to review their developmental progress paving way for their career plan and to understand their concerns to help them out in whatever way possible. Adheres to the Performance Achievement process and ensures timely completion of the same. 6. Cost Management:Responsible for Account Profitability, meeting margin targets and minimize the operational costs through various improvement levers 7. Compliance Adherence:Responsible for client and Accenture policies & procedures are adhered by self and team. Support internal/external audits through walkthrough and submission of evidence and 100% compliance. Flag risks to clients and Accenture stakeholders and propose action plans Customer Care . Ownership:Location / site related responsibilities in liasioning with various teams and serve as an owner to ensure business continuity as well. Primarily your interaction will be with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach and ownership mindset 9. Shift:This role may demand flexibility to work in rotational shifts including US shift Professional Competencies (Includes Skills) Competency NameProficiency Level (Refer Defn. below)Comments Ability to manage multiple complex processesX Accountable for Service Delivery parameters/ GovernanceX Mentoring team membersX Problem SolvingX Communication / Presentation SkillsX Multi-tasking / Time Management/ Result OrientedX Result Oriented / Ability to work under pressureX Operation Excellence PracticesE Roles and Responsibilities: This role requires proactive identification, definition and solving of complex problems that have impact on the direction of the business or work effort, where analysis of situations requires an in-depth knowledge of Accenture It requires development and execution of strategy to achieve key business objectives in area of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiation or influencing on critical matters Individual should have wide latitude in decision making and determination of objectives and approaches to critical assignments Decisions have a major and lasting impact on areas outside of own responsibility Individual manages large complex teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do The HR Service Delivery Analyst will provide the knowledge, expertise and guidance to manage the process and people efficiently. To ensure 100% accuracy in all the resolutions provided by the helpdesk. The Analyst is expected to answer all process related queries raised by Customer service Associate and the end user. Job Responsibilities / AuthoritiesManage and Inspire Team ResultsManage schedule adherence (For Self and Team) (Call boards, CUIC reports and Phone)Partner with Supervisor to provide Performance/Quality related counseling and coaching when appropriate to ensure Zero Escalations / ErrorsPerform RCA on service issues / complaintsAssist in handling customer calls when calls are in queue.Identify training needs for team and individuals through monitoring, escalations and desk reviews.Work with Supervisors to develop specific job aides as needs arise.Provide floor SupportReport results to managementMaintain BE related documents for the teamManage escalation callsWill need to be working on calls/emails as and when neededRecognize and reward positive behavior, results, etc.Motivate and inspire continuous improvementsRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.Unique Knowledge & Skill RequirementHands-on experience with Ticket tracking tools like SNOW, SIEBEL, WQM, ASKHRHands on knowledge in CISCO telephony managementHands on knowledge on ERP like SAP, Oracle, Peoplesoft or Success factorsWorking knowledge of payroll systems (e.g. Oracle, Kronos)Comfortable with Microsoft Office tools (Word, Excel, PowerPoint, outlook)Sound knowledge of US & UK Labor legislation LawsKnowledge of Applicant Tracking Systems like ATAS/Red Carpet/Taleo/WorkdayExcellent verbal and written communication skillsTyping speed 50 words per minute What are we looking for NAEducational ProfileAny graduate from Govt. recognized universitiesExperience ProfileHR domain experience is essential, with strong knowledge of HR processes, policies, and core functionsPrior international BPO work experience preferredPersonal AttributesStrong Customer Service and communication skills (both written & verbal). Ability to work in a fast paced, confidential, time sensitive environment and have excellent organizational and follow up skills. Prior call center experience a plusTechnically sound with the ability to navigate multiple systems to research, track and resolve issues. Ability to troubleshoot technologies available to users. Possess strong problem solving, conflict resolution and decision-making skills. High sense of urgency required. Ability to handle difficult situations with professionalism and sensitivity.Flexible to work night/rotational shifts and weekends.Ability to speak English fluently.Working Hours24 x 7 Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: French - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do HR Service Delivery is a process under Talent & HR offering/portfolio and consists in managing, providing support or interacting with any of the following sub-processes:Benefits; Health & Pension Provider Management; Case Management; Workforce & Data Administration; Base & Incentive Pay Administration; Compensation & Payroll; Recognition and Rewards; Salary Survey Management; Contact Center Support; HR Portal; Global Mobility; Process Pre-Payroll; Process Time Management; Agent Training/ Learning and Communications; Quality Assurance; Reporting; Technical Support and Administration; Workforce Management; Document Production; Employee & Job Data Change; Exit Management; Organization & Position Management, Onboarding ManagementRoles and Responsibilities:processes transactions for different clients and business processes in various systems communicated by direct management with the help of different tools. demonstrates knowledge of processes and related systems to effectively perform their responsibilities. Solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems outside procedure.Job requirements:Solves situations related to policies and holders/clients/ third party queries with the help of specific HR proceduresEnsures the accuracy of the documents processed according to the norms / objectives set by the direct managerUpdate processes and procedures reflecting the acknowledged changesDevelops good client relationships and raises in time the risks related to client management / satisfaction Subject to regular local supervision of progress against results.Proactively performing preventive quality controls and taking corrective actions when errors occur. What are we looking for General requirementsUpdate and maintain various systems/tools per standard process documentation Execute transactions with minimal direction, enter data and retrieve information from group specific system (new employees initially require supervision / support) Audit own data entry for accuracy and applying the necessary correctionsConduct data verification to ensure the required resultRespond to various requests for information, as needed. Escalate to supervisor as appropriate File, archive and retrieve documents (paper-based and electronic) using filing standards Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for grammar, syntax, and punctuation to ensure professional and ethical communication.Controls the work edited by team members for grammar, syntax, and punctuation, to ensure professional and ethical communication.Respond to information requests by searching, summarizing research results and compiling in requested format Follow established policies, procedures and methods Participate in process improvement initiatives or special projects as assigned Meet established goals and objectives. EXPERTISE:Process KnowledgeExpected to be knowledgeable about own work (responsibilities and metrics) and the work performed by their immediate teamDECISION MAKING:Impact & Risk:Typically receives direction and feedback from their supervisor or specialist colleague on setting priorities or assigning and managing tasks on a weekly/monthly basisExpected consequences for mistakes in their work would include missing personal or team deadlines and may be escalated to their direct supervisorInvolved in risk mitigation decisions for their own work and immediate teamAuthority:Responsible for decisions made about their own work and may contribute to their immediate team s decisionsSCOPE:Problem Solving:Expected to provide solutions to own problems and for those of their immediate teamComplexity:Provided guidance and instructions to help them complete complex activities.Expected to complete tasks according to procedure.Span:Breadth of responsibilities extends to own and team s projects/work efforts. COLLABORATION Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Spanish - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do HR Service Delivery is a process under Talent & HR offering/portfolio and consists in managing, providing support or interacting with any of the following sub-processes:Benefits; Health & Pension Provider Management; Case Management; Workforce & Data Administration; Base & Incentive Pay Administration; Compensation & Payroll; Recognition and Rewards; Salary Survey Management; Contact Center Support; HR Portal; Global Mobility; Process Pre-Payroll; Process Time Management; Agent Training/ Learning and Communications; Quality Assurance; Reporting; Technical Support and Administration; Workforce Management; Document Production; Employee & Job Data Change; Exit Management; Organization & Position Management, Onboarding ManagementRoles and Responsibilities:processes transactions for different clients and business processes in various systems communicated by direct management with the help of different tools. demonstrates knowledge of processes and related systems to effectively perform their responsibilities. Solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems outside procedure.Job requirements:Solves situations related to policies and holders/clients/ third party queries with the help of specific HR proceduresEnsures the accuracy of the documents processed according to the norms / objectives set by the direct managerUpdate processes and procedures reflecting the acknowledged changesDevelops good client relationships and raises in time the risks related to client management / satisfaction Subject to regular local supervision of progress against results.Proactively performing preventive quality controls and taking corrective actions when errors occur. What are we looking for Process KnowledgeExpected to be knowledgeable about own work (responsibilities and metrics) and the work performed by their immediate teamDECISION MAKING:Impact & Risk:Typically receives direction and feedback from their supervisor or specialist colleague on setting priorities or assigning and managing tasks on a weekly/monthly basisExpected consequences for mistakes in their work would include missing personal or team deadlines and may be escalated to their direct supervisorInvolved in risk mitigation decisions for their own work and immediate teamAuthority:Responsible for decisions made about their own work and may contribute to their immediate team s decisionsSCOPE:Problem Solving:Expected to provide solutions to own problems and for those of their immediate teamComplexity:Provided guidance and instructions to help them complete complex activities.Expected to complete tasks according to procedure.Span:Breadth of responsibilities extends to own and team s projects/work efforts. COLLABORATION Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: German - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do HR Service Delivery is a process under Talent & HR offering/portfolio and consists in managing, providing support or interacting with any of the following sub-processes:Benefits; Health & Pension Provider Management; Case Management; Workforce & Data Administration; Base & Incentive Pay Administration; Compensation & Payroll; Recognition and Rewards; Salary Survey Management; Contact Center Support; HR Portal; Global Mobility; Process Pre-Payroll; Process Time Management; Agent Training/ Learning and Communications; Quality Assurance; Reporting; Technical Support and Administration; Workforce Management; Document Production; Employee & Job Data Change; Exit Management; Organization & Position Management, Onboarding ManagementRoles and Responsibilities:processes transactions for different clients and business processes in various systems communicated by direct management with the help of different tools. demonstrates knowledge of processes and related systems to effectively perform their responsibilities. Solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems outside procedure.Job requirements:Solves situations related to policies and holders/clients/ third party queries with the help of specific HR proceduresEnsures the accuracy of the documents processed according to the norms / objectives set by the direct managerUpdate processes and procedures reflecting the acknowledged changesDevelops good client relationships and raises in time the risks related to client management / satisfaction Subject to regular local supervision of progress against results.Proactively performing preventive quality controls and taking corrective actions when errors occur. What are we looking for What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skills Open to working in rotational shifts as needed.Required to work from the office five days a week.EXPERTISE:Process KnowledgeExpected to be knowledgeable about own work (responsibilities and metrics) and the work performed by their immediate teamDECISION MAKING:Impact & Risk:Typically receives direction and feedback from their supervisor or specialist colleague on setting priorities or assigning and managing tasks on a weekly/monthly basisExpected consequences for mistakes in their work would include missing personal or team deadlines and may be escalated to their direct supervisorInvolved in risk mitigation decisions for their own work and immediate teamAuthority:Responsible for decisions made about their own work and may contribute to their immediate team s decisionsSCOPE:Problem Solving:Expected to provide solutions to own problems and for those of their immediate teamComplexity:Provided guidance and instructions to help them complete complex activities.Expected to complete tasks according to procedure.Span:Breadth of responsibilities extends to own and team s projects/work efforts. COLLABORATION Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Job Title: Manager Customer Service Location: Pune Department: Customer Service Reports To: Sr. Manager Operations Job Summary: We are seeking a highly skilled and experienced Manager to lead customer service team. The ideal candidate will be responsible for managing day-to-day operational activities related to the calls, ensuring efficient workflows, and maintaining high standards of service delivery. This role requires strong leadership, problem-solving abilities, and overseeing the daily operations of a call center, including leading and managing staff, developing and implementing strategies, and ensuring high- quality customer service. They also monitor performance metrics, provide training, and handle customer complaints or inquiries. Key Responsibilities: 1. Operational Management: Lead, coach, and develop a team of customer service supervisors and agents. Manage daily contact center operations, including staffing, scheduling, and real-time performance monitoring. Define and monitor KPIs such as CSAT, FCR, AHT, SLA, and agent productivity. Implement strategies to improve service quality, efficiency, and customer satisfaction. Use analytics and reporting tools to evaluate trends and make data-driven decisions. Oversee the implementation of new tools, technologies, and processes. Collaborate with cross-functional teams (e.g., IT, Sales, Product) to resolve issues and improve customer journeys. Handle escalated customer complaints and ensure timely resolution. Ensure compliance with company policies and industry regulations. Maintain training programs to support agent development and operational excellence. Oversee the daily operations of the insurance department to ensure smooth workflow, accurate policy administration, claims processing, and compliance with industry regulations. Develop and implement operational procedures to enhance efficiency and reduce processing time. Monitor key performance indicators (KPIs) and metrics to evaluate team performance and operational effectiveness. 2. Team Leadership and Development: Lead, mentor, and develop a team of customer service operations professionals, ensuring clear communication and the achievement of department goals. Conduct regular training sessions to keep the team updated on new policies, products, and industry trends. Foster a positive work environment that encourages collaboration, productivity, and continuous improvement. 3. Process Improvement: Analyze and optimize operational processes to identify areas for improvement and implement best practices. Coordinate with other departments, to ensure a seamless process flow. Implement and oversee automation tools and technology solutions to streamline operations. 4. Compliance and Risk Management: Ensure all operations comply with industry regulations, corporate policies, and legal standards. Monitor and address any potential risks or operational issues, escalating as necessary to senior management. Maintain and update insurance-related documentation, including policy and claims records. 5. Customer Service and Stakeholder Management: Maintain a focus on customer satisfaction by ensuring timely and accurate processing of insurance policies and claims. Work closely with internal and external stakeholders, including brokers, clients, and insurers, to ensure alignment and high service standards. Address any escalated customer complaints or issues promptly and effectively. 6. Reporting and Analysis: Prepare and present regular reports on operational performance, trends, and departmental KPIs to senior management. Conduct data analysis to identify emerging trends and areas for potential operational improvements. 7. Qualifications and Skills: Bachelors degree in any field. 7+ years of experience in a customer service or contact center environment Strong knowledge of contact center technologies (e.g., CRM, IVR, ACD, WFM). Excellent leadership and team management skills, with the ability to drive results and foster a collaborative team environment. Strong analytical and problem-solving abilities. Excellent communication skills, both written and verbal. Proficiency in insurance management software and MS Office Suite. 8. Personal Attributes: Detail-oriented with a focus on accuracy and efficiency. Strong organizational and multitasking abilities. Ability to work well under pressure and meet deadlines. Adaptability and openness to continuous learning and improvement. 9. Working Hours The candidate should be flexible to work in any shift 24/7.

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Delivery Lead Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years Language - Ability: English(International) - Advanced What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Skill required:Customer Service/Contact center operations in Retail Banking- In this role, you will be responsible for overseeing and managing various retail banking operations, including account opening and maintenance, probate services, and legal order processing. You will ensure compliance with regulatory requirements, streamline processes, and provide excellent customer service. The ideal candidate will have extensive knowledge and hands on experience in managing customer operations in the retail banking space (Front Office and Backoffice operations) for card and payment services. a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Customer Service Management Adaptable and flexible Ability to work well in a team Strong analytical skills Written and verbal communication Process-orientation Customer Care Service Delivery Mobilize appropriate resources Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accentures full capabilities Improve client and customer relationships working with Client Account and Account Management Team leadership Plan, deliver and execute project(s) and program(s) Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g., client-site, delivery center) Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s) Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Client Management Develops and manages key internal/external client relationships. Demonstrates thorough understanding of client relationships/business practices. Evaluates, responds to, and tracks/trends client feedback in areas of responsibility to promote client satisfaction. Strategy / Innovation Identifies and pursues innovation opportunities for improving client and Accenture performance and outcomes. Contributes subject matter expertise in areas of functional or business specialization across operational framework/range of projects. Demonstrates business and industry acumen to initiate and/or develop client relationships. Performance Management Oversees and promotes consistent application of human resource processes including performance management, career development, salary review, and resource allocation within area of responsibility. Manages team mix to the standard pyramid for type of Client Service Team/Service Delivery Team, headcount, macro resource load balance (rolling 3 months), utilization, overtime etc. and escalate issues when required according to established practices. Reporting Accountable for the following:Delivering weekly and monthly status reports detailing major work accomplishments, SLA/KPI results, operations-related issues and risks, performance improvement opportunities, financial performance, and upcoming activities. Reviewing daily reports including, but not limited to, productivity and quality reports, capacity plan and actuals, end of day inventory, end of shift reports, attendance logs and critical issues/concerns which need to be endorsed for follow up and actions during the next shift. Qualification Any Graduation

Urgent Hiring of Operations Manager (Looking for Female candidates) Job description Profile: Operational Manager | Experienced Required : 1 or + years | Salary Range: 30 to 35K in hand | Working days: 5 days (Mon Fri) + Alternate Saturdays till 2 'O' clock | Shift: Day Shift Location : Gurgaon | Female can apply | Contact Kavita at 7292084669 ( Whatsapp ) Note: If you want your CV gets shortlisted, Copy, Paste and fill out the below form for a better response. Job Apply Link : https://shorturl.at/0Xtm6 Would be considering Gurgaon & South Delhi Candidates or if candidates are ready to relocate to Gurgaon. Note : Photograph of candidates is must on Resume. Job Apply Link : https://shorturl.at/0Xtm6 Would be considering Gurgaon & South Delhi Candidates or if candidates are ready to relocate to Gurgaon. Note : Photograph of candidates is must on Resume. About Company Established in 1985. We are a global company with local footprints. About Role : Our company is the world's leading networking organization that focuses on building business and having business entrepreneurs as our members. We organize business meetings & training's for them on very frequent note. Responsibilities : Acquire a thorough understanding of our organizations needs and requirements. Expand the relationships with existing team by continuously proposing solutions that meet their objectives. Ensure the correct services are delivered to them in a timely manner. Serve as the link of communication between key members of our organization and internal teams and our members. Resolve any issues and problems and deal with complaints to maintain trust and relationships. Prepare regular reports of progress. Create booking schedules. Follow up on billing and payments between accounts and members. Requirements and Skills Proven experience as Operational Manager. At least 1 year experience of having worked in a similar role. Experience in providing solutions based on our needs. Strong verbal and written communication (English) and interpersonal skills with aptitude in building relationships with professionals of all organizational levels. Excellent organizational skills. Ability in problem-solving and negotiation. Any Graduate Interested candidates can apply or share their updated CVs at Essveeconsultant7 @gmail.com Current Openings (Naukri) : https://www.naukri.com/essvee-consultant-jobs-careers-123488705 Current Openings (Linkedin) : https://www.linkedin.com/company/essvee-consultants/posts/ Thanks Kavita 7292084669 ( WhatsApp or Call )

Skill required: Next Generation Customer Operations - Incident Management Designation: Business Advisory Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Monitor, detect and manage any incident or event that disrupts the expected standard operation of a system, service or product within an infrastructure, as well as executing the proper responses to such events. What are we looking for In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsIn this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Next Generation Customer Operations - Incident Management Designation: Business Advisory Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Monitor, detect and manage any incident or event that disrupts the expected standard operation of a system, service or product within an infrastructure, as well as executing the proper responses to such events. What are we looking for You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Role & responsibilities: Hiring for an MNC in Chandigarh & Mohali. Good start for Fresher candidates and Great opportunities for Experienced ones. -Your role majorly involves technical assistance and customer service handling. - It is a Troubleshooting process where you have to analyse customer needs and recommend appropriate solutions. -Ensure high level of customer satisfaction through excellent service. -Assisting Customers over Calls, email and CHAT Send your resume at 7973963049 / anjalisingh@ehiretechservices.com Preferred candidate profile: Graduation is must OR Given exams for final semester. Fresher/ experienced both can apply. 2025 Pass out Candidates who are done with their exams and result awaited can apply. Must have good English communication skills. 5 Days working with 2 rotational offs/9 hours shift -8 hours working. Flexible to work in US shift timings/ Night Shifts Perks and benefits -Salary upto 2.42 LPA to 3.24 LPA + Additional night shift allowance. -Quarterly Bonus upto 9,000 -Cabs for all employees (Girls/ Boys). -Free Medical Insurance of Rs. 1 Lakh - Cashless treatment in 50+ hospitals in Tricity. -Free 24*7 MEDICAL HELPLINE for all employees. -2 Paid leaves per month.

Hiring For Backoffice, Only Graduate Can Appply, Need minimum 2 Years to 6 Years Both Can Apply, Kolkata Location, Fixed Shifts & Weekenoffs. Need- Only Graduate Can Apply Offer- Salary upto 3.75 LPA to 7 LPA+ Cabs+ Incentives Backoffice batch- Great opportunity of growth. Please NOTE- 5 Days Working - Night Shifts Backoffice Profile EXCELLENT COMMUNICATION-Skills REQUIRED It is work from Office Candidate should be from Delhi NCR location . OR candidates should be ready to relocate immediately after selection. Please start a chat on whatsapp for a quick reply. Call us at 9899117267 (Kashish)

Responsibilities: *MANAGING CUSTOMER ORDERS * Oversee customer ops & satisfaction * MANAGE TIMELY DELIVERIES * Manage sales & business operations MAINTAIN SALES AND PUCHASE LEDGERS AND INVENTORY Accessible workspace

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Business Advisory New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Ability to manage multiple stakeholdersDetail orientationWritten and verbal communicationProcess-orientation Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Pune Women Candidates Only Female Tele Sales Executive for Real Estate Office Roles & Responsibilities - Handling customer calls Explaining project to customers Site Visit coordination Basic Computer skills must Prior Experience Preferred Perks and benefits Attractive deal closure incentive

Send resume to: Khushi@wissenpro.com Job Description: We are seeking an experienced Team Leader to oversee day-to-day operations in our BPO/KPO environment. The ideal candidate will be responsible for driving team performance, managing key metrics such as Attrition, Shrinkage, AHT (Average Handle Time), CSAT, and SLA compliance , and ensuring high levels of employee engagement and client satisfaction. Key Responsibilities: Lead and manage a team of associates to achieve defined KPIs. Monitor and control Attrition, Shrinkage , and ensure optimal resource utilization. Track and improve AHT , FCR (First Call Resolution), and quality scores. Conduct regular team meetings, coaching sessions, and performance reviews. Collaborate with operations and HR to address performance and behavioral issues. Prepare and analyze reports on operational performance and present insights to management. Key Skills: Strong command over operational metrics like Attrition, Shrinkage, AHT, CSAT, and Productivity . Leadership and people management skills. Excellent communication and conflict resolution abilities. Experience with CRM/ticketing tools and reporting systems.

Job Description- Executive Customer Service and Operations Organisation Summary: Jyoti International Foods Pvt Ltd JI Foods is a leading Supply Chain and Food distribution company in the Food Service / HoReCa Industry in India. At JI FOODS, we provide 360-degree supply chain solutions and manage end to end supply chain for our customers covering a diverse category of products including temperature controlled and ambient SKUs. We have built and grown our market presence to cater to clients across domains including Restaurants, Hotels, Cinemas, Cloud Kitchens etc . We currently support customers across 150+ cities through our network of 10 distribution centres spread across 8 states in India. Our strong relationship with 200+ leading suppliers and manufacturers helps us fulfil customer requirements covering thousands of SKUs and growing each month. We are nimble to change and nurture innovation and collaboration in our business approach and practices. We are very conscious about the quality of the service we provide to our customers and endeavour to follow continuous learning by creating work efficiencies in all facets of our business. Our clock-work operations ensure timely, effective and hassle-free supply chain support based on our clients procurement schedule thus ensuring they can focus on their core business, while everything else which ensures they succeed in achieving their production goals, is supported by us As the NextGen Leader in a sector with a large untapped potential, we welcome you to join our roadmap of growth and to co-create success stories for customers! Role Summary: Were looking at dynamic service oriented individuals to join our Customer Service Operations Team at our India HO based in Pune. The ideal candidate is someone who enjoys the challenge of working in a highly fast paced business environment, has excellent communication and number crunching skills combined with a keen eye for detail, You enjoy managing operations and resolving conflicting priorities. You possess strong order processing and MS Outlook and Excel skills. You possess hands on experience in managing customer queries, day to day problem solving and a mindset that thrives on driving 100% customer satisfaction despite day to day operational challenges. This role involves managing conflicting priorities to ensure total customer satisfaction at all times. Your role will involve engaging with customers and various internal teams (logistics, warehousing, finance) on a daily basis. Your Key Tasks and Priorities Include : Order Processing Receiving, cross-checking, and compiling orders received from customers with 100% accuracy. Forwarding correct orders to the Order Processing Team for Order Confirmation and Invoicing Processing of customer sales orders and service requests. Must be able to multi-task and manage high volume of orders on a daily basis Ensuring customer requests are met on-time with 100% precision, every day. Managing Invoicing, dispatch documentation, Waybills and liaison with warehouses and logistics to ensure smooth end to end order execution. Processing clients requests in a time sensitive environment Co-ordination Pre-empting Supply and Demand Bottlenecks and timely pre-intimation to Procurement, Finance, Operations beforehand. Co-ordination with warehouse team for inventory confirmation. Co-ordination with Logistics teams for ensuring timely dispatches to stores. System Knowledge Knowledge of SAP, MS Office Creating and updating spreadsheets using MS Excel Documents using MS Word. Qualification (UG - Any Graduate - Any Specialization) AND (PG- Any PG Course - Any Specialization, Post Graduation Preferred Not Required) AND (Doctorate- Any Doctorate- Any Specialization, Doctorate Not Required) (Technical Degree BSc. / Computer Science preferred / Commerce with Accounting Experience preferred) Exposure: Functional Experience of minimum 2 years in Customer Service and Sales Operations Management is ideal. Experience in Supply Chain or Logistics or F&B/ FMCG industry is preferred.

Role As a Team leader, you will be responsible for managing the team who does post-sales experience and membership renewal of our personalized customers. To be a successful Team leader, you should be proactive, patient, and able to work in a high-pressure environment. Ultimately, a top performing Team Leader is the one who is a product expert and demonstrates exceptional communication, problem solving and customer service skills. What you will do in this role Manage post-sales experience and service of premium members of Shaadi SELECT. Mentor and develop the team. Effectively manage shift operations. Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, maintaining SLA, Attrition management). Handling Escalation calls of Customers. Track Customer Satisfaction & ensure closure of complaints. Strong Rapport building skills with Team & stakeholders, manage attrition in the team. Evolve more effective work process for improving customer interactions. Constantly monitor & review performance metrics for achievement of objective. To effectively manage Contact Centre operations for constant performance achievements. Identify relevant training needs of agents & ensure effective implementation. Interface with IT/HR/ Training/Quality in order to improve the teams Performance. What you should have 4 years experience developing the above skills. Experience must include tele-marketing job. Should be familiar with effective objection handling. Extremely detail oriented and ability to organize. Bachelors Degree. 5 Days Working (2 Rotational Week off) If Interested, please share resume on 7506053923