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Customer Enablement Manager

Customer Enablement Manager

Mindtickle

8 - 10 years

15 - 19 Lacs

Pune

Posted:1 day ago| Platform:

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Skills Required

Strategy consulting Analytical Manager Program Management sales enablement Strategic planning Customer engagement Stakeholder management Analytics Product marketing Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

As the Customer Enablement Manager, you will serve as a strategic partner to our customers, translating business goals into impactful enablement programs that drive adoption, retention, and measurable success. This role requires a high level of customer empathy, cross-functional collaboration, data fluency, and execution excellence.

The Customer Enablement Manager will collaborate cross-functionally with Customers, Customer Success leadership, Sales, Product, Marketing, and Operations to assess needs, design and implement impactful onboarding and continuous development programs, and measure their effectiveness against key business objectives.

This is a people manager role and reports directly into the Director, Enablement

What s in it for you

Enable customers to self-serve effectively, improve product adoption, and improve customer satisfaction & advocacy.
Customer-centric enablement: Own the end-to-end enablement journey for our customers from discovery to execution ensuring alignment with their business objectives and success metrics.
Customer Engagement & Community Development: Represent the Enablement function in customer-facing engagements (e.g., onboarding sessions, QBRs, roadmap discussions), acting as a trusted advisor. Partner with the Marketing team to ensure key customer personas are getting the Enablement support they need to be successful in using Mindtickle
Thought Leadership: Champion best practices in customer enablement, stay ahead of industry trends, and contribute to building a high-performance, customer-obsessed culture. Work with clients to ensure adoption of such thought leadership pieces.
Strategic Planning & Execution: Partner with Customer Success Managers and Sales leadership to understand customer needs and translate them into scalable enablement strategies, content, and programs. Track success and progress using the right metrics.
Data-Driven Decision Making: Leverage usage analytics, customer feedback, and performance data to continuously improve enablement approaches and demonstrate ROI.
Cross-Functional Collaboration: Work closely with Product, Marketing, Sales, and Support teams to ensure alignment and consistency in messaging, training content, and customer communication.
Stakeholder Management: Proactively manage internal and external stakeholders, keeping all parties aligned, informed, and accountable throughout the enablement program lifecycles.
Prioritization & Execution Excellence: Balance multiple projects and customer needs, making informed prioritization decisions without compromising on quality or impact.

We d love to hear from you, if you:

8-10 years of experience in Customer enablement, customer marketing, GTM strategy consulting, program management, and customer success
Strong program management skills, with a proven ability to lead projects from strategy through execution.
Exceptional communication and stakeholder management capabilities.
High attention to detail and a relentless focus on delivering quality.
Strong analytical and problem-solving skills; comfortable working with data to drive decisions.
Demonstrated ability to operate independently, take ownership, and drive impact in a fast-paced environment.
A mindset of curiosity, continuous learning, and proactive improvement.

Preferred Qualifications:

Experience working in SaaS, especially in Sales Enablement or Revenue Operations platforms.
Familiarity with tools like Salesforce, Mindtickle (a plus!), or other enablement platforms.
Exposure to global customer environments and cross-cultural communication.

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Customer Enablement Manager